Lovely hotel. We booked an overnight last minute stay for our anniversary. Breakfast and dinner included. Really pleasantly surprised & touched by anniversary romantic touches to the room on our arrival. A warm welcome on arrival. We had spa pool and sauna to ourselves. Lovely dinner but service very slow. Good breakfast. All staff friendly.

The sign at the entrance is difficult to see in the day and at night when dark and raining it is totally impossible to see. I was driving round for over an hour until a phone call to the helpful night receptionist revealed we were 200 metres away. Good illumination would kill the problem and save us making a night journey home to Dorset.

Very helpful staff

At approximately 1am, the air conditioning unit in my room had a river of water leaking from it, resulting in a complete flooding of the floor. I have attached photos and videos for your reference. After spending 30 minutes watching the situation unfold, the night duty manager finally decided to move us to Room 10 across the hall. However, this room was far too small to accommodate two adults and a child, further compounding the problem. To make matters worse, the fire alarm went off and continued blaring for 20 minutes. The night duty manager appeared completely inept, unable to switch it off. It was only when another member of staff from reception arrived that the alarm was finally silenced. After speaking with other guests, it became clear that this was not an isolated incident. Several rooms were experiencing water leaks, including through electrical fixtures such as the fire alarms—an alarming and dangerous situation. Given the seriousness of water entering electrical systems and the complete failure of your staff to address the situation, I had no choice but to call the fire brigade. The fire brigade's disbelief at the lack of proper systems and procedures in place at the hotel was palpable. They had to break into certain areas to try and isolate the rooms most affected by the flooding and leaking electrical components. The hotel did nothing. They have not even returned the money for the room we didn’t stay in. Don’t stay there if you value your life

I was quite disappointed with the stay. It wasnt awful and the hotel itself is very attractive and the grounds were lovely, however the breakfast was not of the standard I expected and the service was unsatisfactory. The breakfast staff seemed untrained and/or uninterested. The hotel didn’t seem to have a nice atmosphere and I wish I had stayed elsewhere. The room itself was clean but the bathroom needed some work. Also noticed brand new stickers on the underside of the coffee mugs. I was expecting much more than this.

The restaurant menu was very limited, staff were unresponsive and the bed in our deluxe room was too small.

Lovely old building but nicely done. Rooms were very clean and comfortable. Breakfast served fresh to order.

Lovely hotel with picturesque grounds. The servers in the dining room appear to need some training or may have been new

Very good Dining room staff nee better training

Beautiful gardens to walk in after breakfast.

Not bad, room ok, bed a little small but comfy. Staff could be a little happier. Breakfast very nice. Bathroom could do with a little TLC

Beautiful hotel, staff very attentive spa facilities lovely

Hotel itself was nice and cozy but it was clearly short-staffed. The few present staff were super friendly though. Liked the fact that they allowed us to take our kitten there which made the whole trip far more enjoyable. The room we stayed was a spacious suite with a comfy bedding.

The hotel was excellent food was very good and staff were very helpful.

sat down for breakfast at 7am asked for a coffee and bacon sandwich. at 7.20 I had no sandwich and the worst coffee ever

Very helpful staff. Lots of beetles on the window inside the room. Painting of windows during breakfast. Long wait at arrival as nobody at reception.

Very nice hotel - spa hotel but only has sauna and small jacuzzi pool outdoors plus treatments. We had dinner the first night - my food was extremely salty and dish wasn't as menu advertised and very small portions. We booked 2 nights then decided to stay for a 3rd - today we wanted to have lunch sitting outside today - only a sandwich but were told the kitchen couldn't do any food as they had a large party in ! I did comment what about your paying guests staying in the hotel - they need to be looked after - after a short wait they offered us a choice of 3 things ! All in all staff are a credit to your hotel - nice pleasant hotel would return. We also booked one night dinner at Cliveden House Hotel which is just down the road.

A lovely stay in this period property, there is ample parking and the food standards are high. The bar serves a nice coffee amongst other beverages and the restaurant staff are very attentive. Positives about the hotel are the quiet location, the decor and modern yet timeless appearance of the rooms, seating areas and outside space, the spa and pool (which we didn’t have time to use) and the helpful staff on site. Also the food quality and choice. We booked an executive room which is worth paying extra for. Sadly during our stay the hot water at the hotel had broken however the staff had already made us aware in writing and part refunded the stay without us even asking a question about anything of the sort. We would stay again, we are very particular when choosing rooms, it’s a lovely hotel.

Unusual these days to have such small double bed only 4'6" wide , disappointing. Bathroom fan noisy, most modern fans now extremely quiet. Food excellent & staff all accommodating & friendly.

Wonderful retreat close to Heathrow