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Friendly & efficient staff old world charm easy access for my disabled husband attractive building wonderful food right in centre of village which had interesting buildings and shops ...would definitely recommend The Swan and would stay there again.

Great location brilliant staff the best place to stay

The hotel rooms were fine - comfortable and clean. However, we didn’t like the mass of pigeon mess and dead pigeons on the roof areas which were visible from the upstairs corridor windows. I did write to the hotel about this issue before posting a review but had no response so have to conclude that they don’t care!

Everything was good

The Swan Hotel is a unique venue in a historic village which is like stepping back to Tudor times. Our large room had recently been refurbished and was lovely with a large super comfy bed. Personally I’d have preferred a walk in shower to one over the bath. Nice to have a safe in the room but positioning on the wardrobe floor wasn’t very practical.

Poky room. No shower curtain

Excellent all round. Staff in particular from reception thru bar stay and restaurant an breakfast were dust class no complaints

Felt very welcoming and comfortable. Best breakfasts on our holiday. Staff were always friendly and helpful. Lovely historic hotel.

Lovely hotel and surroundings. Great staff and food as well; we will definitely be coming again and for a longer stay:)

Amazing couple of days in an amazing hotel Full of character and history, rooms were clean & very comfortable, tea/coffee facilities & local fresh bottled water, Bar was perfect for beers or afternoon cocktails, which we did enjoy, Friendly bar staff, Ron & Dave were full of local info & stories of the Swan & Levanham, & mixed lovely cocktales between tales of the town. We ate @ the Gallery restaurant,, all our meals were exceptional, breakfast menu was plentiful and perfectly cooked, evening menu was some of the best food any of us had tasted, really enjoyable couple of evenings, we had frienda from Portland Oregan with us, they had a great time & enjoyed the relaxation & professionalism of the whole experience,, Thank you to all involved, Special thanks go to our server, Jemima, a lovely friendly young lady, helped us through the menu !! Cheers,, we all can thoroughly recommend The Swan to anyone travelling in our lovely country,, 😍

Hotel excellent! Restaurant excellent! Staff & service outstanding! BUT the room we were expecting described as a Suffolk room according to the website! i.e a double room slightly larger than the Lavenham double room and is lighter and more airy could not have been further from the truth. The room allocated was a small dark room with two small ceiling height windows facing out onto a noisy main road. As the room was dark the electric lights needed to be kept switched on most of the time. The room was also very hot and stuffy requiring the electric fan (Provided by the hotel) to be kept in use most of the time, especially during the night! The bathroom which measured approximately 6' x6' ( No windows) housed a shower, wash basin and toilet! Located in the ceiling was an electric fan which unfortunately did not work so very unpleasant and humid when taking a shower etc. Please note: the room had excellent facilities ,toiletries dressing gowns TV Coffee/tea facilities etc. On making enquiries at the hotel reception! reference the room type? they advised that the room had been upgraded from a Lavenham to a Suffolk only 4 days before our arrival. As the room was pre-booked back in June 2024 for 2 nights the room was not as expected or good value for money.

Lovely friendly hotel in beautiful village location. Excellent breakfast and dinner. We’ll be back soon

Lovelly historic hotel in an historic village, compfortable and welcoming with a lovelly breakfast. Many of the rooms are unique due to their age

The Swan hotel is the perfect little get away for that homey type of feeling. Everything was of the best quality and comfort across the board was clearly on top of their list. All staff were eager to help and very welcoming. Our room was their standard but felt more like a junior suite. The food was delicious. The spa was perfect. 5 stars from me across the board.

We were a bit disappointed with the bar/outside service. We are sure the revenue of the hotel would improve if a member of a member of staff came out to the outside areas/bar to see if you would like anything else rather than you having to go inside and stand at the bar - often unmanned- for another order. See how the Greyhound organise themselves with customer service

We have stayed at the Swan before and it is beautiful . This historic hotel is very well maintained and atmospheric. The staff are lovely and very friendly and the food in the restaurant is delicious and very well presented. Our room (no. 6) was spacious and very comfortable, although the bathroom was a bit challenging . We will definitely be back to Kavengam and the Swan .

Brilliant place with many wonderful places to visit

Wonderful hotel, such a beautiful old building. Food was delicious, we ate in the brasserie and had breakfast each morning in the gallery restaurant. The staff were spot on, very helpful and attentive. Lavenham itself is a very picturesque village, you feel you have been transported back to another era. Would definitely stay again.

The staff were execellent .The room very cosy for these price. The dinner in the dining room lacked atmosphere. My husband requested a rare as can be burger but was delivered dried and well over cooked . The downstairs lounge had moths flying around and we believe there must be a clothes moth infestation. The quality of the place has deteriorated since our last stay .

Great location, very friendly and helpful staff, can’t rate them highly enough. The hotel is very well kept and nicely finished. The food is amazing. Rooms are very comfortable and have everything you need. Only minor comment is Bathroom decor could do with a refresh but overall a very nice stay and would highly recommend a visit.