고쿨람 그랜드 호텔 & 스파 벵갈루루

깔끔하고, 조용 하며, 조식도 너무 맛있어요.

가격 대비 좋습니다. 방 시설은 5성급이라기고 하기에는 그렇지만 충분히 넓고 헬스시설 및 식당 음식도 맛있습니다.

서비스는 좋았으나 건물이 워낙 노후되어서 청결상태는 안좋았습니다

Wonderful hotel except surroundings. Out side the hotel, nothings there such as dining restaurants, seeings, etc. However good hotel with wonder price.

이탈리안 식당이 좋았으며 가격에 비하면 좋은 서비스및 시설임...

It was very comfortable stay in this hotel, staffs are all friendly.

Our experience was not great , i had previously contacted them to advise that we will be 3 adults , while it was booked for 2 , but had booked a twin bed room that sleeps three, they they checked us in , but i assumed that this was changed , after two days they said we will have to pay extra , which was fine , but was communicated to us like we were being dishonest. The room had only 1 towel , no hand towels , no ironing board , when we contacted room service , they brought us extra towel no hand towel and a filthy ironing board. We had to then go to the reception and ask again for a clean ironing board , the houspeeking staff said the provided ironing board was fine and after some convincing they changed the ironing board. To top it all we had a cockroach crawling around the table and the beer mug in the Bar. The housekeeping staff only on the third day of our stay provide us with towels for 3 guests. We booked this as all our family from overseas were staying there for the wedding. Our family members found cockroach’s in their rooms as well. We were extremely disappointed for a 5 star hotel. The price is the same as Taj Yeshwantpur which we all agreed would have been a better option .

The location is excellant, rooms are clean and spacious, staff is very very helpful and efficient. Loved our stay there.

This property is a wonderful place to stay and relax. The staff is courteous and very eager to help.

Staff was very helpful. Property needs updating.

N/A

The staff here are very unhelpful. I can't reach them via the phone in the room. There was no answer for 24 room service even though they said there would be st the front desk. The wifi kept dropping in my room. The toilets in the lobby were disgusting and unhygienic. The gym is only open at certain hours. Within 5 mins of checking in the power on the floor shut down. Buffet dinner and breakfast were expensive and not good quality.

ホテルスタッフのホスピタリティは大変良かった。

スタッフの多くは親切で、部屋も古いもの清潔で過ごしやすかった。

Untrained staff

Generally is acceptable but good communication within the hotel is lacking. Service at the front desk is rather inexperience.

Its a bit old, need serious upgrade to match international standards and technology perspective.

Very very weird management. They are so weirdly strict that it feels like they are misbehaving with us . The staff literally stopped my female friend to go to my room and change for her airport attire as she had flight in 2 hours . Very bad management. Its a useless 5 star . Pool you cant use . Spa they dont have staff for that . Breakfast timings are so strict that they wont even give you a plate if time is 10:31 am . You will struggle alot to get a room keycard once you left it in your room . PATHETIC MANAGEMENT. Feels like all internee have been appointed as head managers and they are ruining hotels name . Please hire someone whos sweet and mature !

Overall I had a good stay!

Hotel didn’t not offer breakfast. Said it was not in package.