Royal Orchid Central

Ok

Enjoyed our stay and the food at the hotel. The cab service provided is very expensive compared to the distance covered. .

Good place to relax and chill out

All good

Hotel under renovation

Located right in the heart of the city. Huge mall at walking distance. Many dining options close by. Would be nice if the management did an upkeep. For the rates they charge, one expects everything to be new and fresh.

Very Dusty and not clean.

Hotel was nice, well maintained

Decent place

Very good hotel

A good overnight stay requires three things: a smooth check in, comfortable room and a pleasant service. What went wrong as the first one: Hotels.com didn’t send the hotel my voucher and they refused to honour the receipt I was showing them as a proof. More than an hour was spent in the lobby amongst very irresponsible guests who were roaming without masks and this was scary and very tiresome after 9+ hours of road travel. Everything else went well. The service at all Royal orchid properties has always been good and here they more than made up for the bad experience with their hospitality and even a token goodbye snack parcel. My special mention to Yunus who worked hard to get this sorted with Hotels.com. This website would lose its clientele and also affect ratings of hotels who are subscribed to them unless 24x7 customer support is provided.

The attitude at the front desk was not ok. Just because this was an Expedia booking he didn't allow me an early check in. He demanded an extra Rs 1500 just for an early chec in & I paid it. He clearly mentioned that if it was a booking on his website he would have allowed an early check in. This inspite of me irequesting them that I be offered an early check in as my vehicle would reach Shimoga early in the day. Pathetic service.

Very nice stay.

Pros: Staff/Customer Engagement, Restaurant food, Breakfast. Best hotel in Shimoga. Cons: Price for Roti, Naan, Paratha (all types) is same. Roti is too small and thin (not recommended). Restaurant menu and inhouse menu are quite different. No Pool. TV channels are very limited - only 12 and out of that 11 are sports channels. I wish they had enough channels on TV.

Air conditioning was not great. But overall comfortable stay.

It was okay!! Food was excellent! Need more improvement in front desk customer service & pls check before u talk! Room service was very slow. We enjoyed our stay! But we will not come back there again!

We stayed here for 1 night, whilst visiting the Sakrebailu Elephant camp. The hotel is located right on the main road. The hotel was overall clean, however the layout of the bathtub, toilet and shower area was very weird. You had to walk across the shower to get to the toliet and bathtub. Just a very weird layout and seemed like not enough thought been put into this. We have been given only one towel for 2 people staying. There were areas of the room that had not been cleaned properly, for example around the toilet area. The food in the tiger trail restaurant was very good and not too expensive. The vegetarian spread for breakfast in the Pixx restaurant was awesome, lots of choices. The hotel was good location for the Sakrebailu elephant camp, if you have your own transport. Took us only 20 minutes journey time. Also another plus was that the hotel accepted our international credit card for payment, and also managed to process it in rupees which was great.

Nice feeling and ambience was soothing

I needed to book a last minute hotel in Shimoga and found this via TA. It is a decent hotel, clean and well maintained. They were responsive to our room service request. I paid $125 including taxes and the room is definitely not worth it. Especially in a Tier 2 city. Their front office needs more training or staff. It is not only extremely slow but they were going to double charge me (I am sure it is by mistake) and fortunately I caught it. The hotel itself deserves only four stars. The reason I am giving an extra star is in recognition of their F&B staff. We reached quite late and when we reached the restaurant for dinner, they were almost about to clean up. Not only did they very kindly accommodate us but the Chef came out personally to check on us. We ordered simple roti, dal, subji and the rotis were among the best I have ever tasted. And a special shoutout to Deepa who served us at breakfast. She was very pleasant, friendly and professional. The breakfast spread is very nice including excellent fresh fruit. If not for the F&B staff, I would have given only 3 stars.

Room was clean and comfortable. The food was very good at the restaurant.