친구도 좋구 뷰도 좋구 시설도 좋구 음식도 좋구 넘 편안한 하루였어요

Its awesome to see outside when i wake up in the morning.

I stayed one day for my child's birthday. It is a quiet and pleasant place to escape from the noisy and crowded Mumbai life. I had a special experience with this stay. The hotel staff was able to experience special service while having breakfast with the family. Chef Ajay's special menu and happy birthday pancakes are a truly unforgettable gift. The comfortable service of Aditi and Samiksha has given us a pleasant memory of our family's breakfast. In Indian hotels, I haven't had much experience with sincere service, but in Renaissance hotels, I have very good memories. Thank you so much.

Very Nice Hotel with great room and various restaurant!

교통과 입지를 제외한 나머지(편의시설, 음식, 호수 풍경, 서비스)는 좋았습니다. 특히 호텔 음식이 괜찮았고, 직원들이 매우 친절했습니다. 출장으로 인해 편의시설을 많이 이용하지 않았지만 대부분이 매우 Luxury 했습니다.

호텔의 시설은 완벽합니다. 에어컨디셔닝 시스템이 매우 잘 작동하여 숙박기간 내내 쾌적하게 지낼 수 있었습니다. 아침 부페도 상당한 수준이었습니다. 다만, 단 하나의 단점이라면 호텔의 위치입니다. 호수 근처에 위치하고 있어 걸어서 돌아볼 만한 곳이 거의 없다는 것 입니다.

nice hotel but some hotelmen are not kind.

Checkin experience was very bad. The room was not ready at 10pm and I had to wait for more than an hour to get in. 0 stars for checkin experience after a long flight.

Large spacious room with a stunning view of the Powai lake. A well stocked bathroom with all amenities.

Great room with great lake-view! However, we ordered a sandwich late night (room service) and were required to pay in cash/card. We were not allowed to put it on the room. My wife and I were extremely tired and were inconvenienced by this. Nonetheless, it was a great room, and I wish we had had more time here. Really good breakfast!

Good

Beautiful property, rooms, gorgeous view, wonderful restaurant. Difficult access as it took long to get an Uber there and other places, outside for shopping or restaurants were not accessible by walking.

Excellent property

Overall it was great. My room was upgraded. Front desk staff seem stressed and need a few more folks to help out. My lake view was blocked partially by the side of another building. The expedia/hotel.com rooms arent the same as the other rooms. Not sure why. Most people book on hotel.com/expedia nowadays. You really need to keep these folks happy! For a 5 star hotel the front desk can do better!!!

Good stay

Argentino of employees at all leveñs is Excellent . The hotel is outstanding it worth every single penny payed for my stay. Definetely will be back

Great service. Room cleanliness can be improved

Amazing stay with amazing staff! Would like to personally thank Mr Maharshi, Mr Gurvinder and Mr Sathish for making our stay wonderful and memorable. They were so accommodating and the place is beautiful! Will surely visit again.

You should immediately fire your front desk, lost&found, reception and entire operations team. I am having a terrible timewith your management. I had visited Westin to meet my uncle Venkat Raman who stayed with you in room#2322. I stayed in room #2215 from 29th June-30th June. Unfortunately I had forgotten my wallet(with very very important business cards) and was fortunately found by Mr. Raman. Before checking-out(on 2nd or 3rd july) Mr.Raman gave it to your front-desk/reception and informed that I will make an arrangement to collect the wallet. Your front desk has put it an envelope and marked it room#2215. Today(5th July), I had arranged a porter to collect my wallet and this is when my ordeal starts: Point#1: Your phone number that is mentioned on website, gets connected and drops in less than 2 minutes. So next time I call I need to start the entire conversation and only to realie the phone gets dropped Point#2: When the item is found by us and given to your reception, your team misplaced it and are unable to find my wallet. Point#3: I had sent a porter to collect after speaking to your team who mentioned it to collect it from front desk, however when my person reached he was made to wait outside and my wallet was never found by your team. How one earth can you misplace my item when we had given it to you. Even if it is there somewhere there is no process of retriving it easily and people are running helter skelter to find info. Pathethic operations

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