Villa Neri Resort & Spa

Lovely stay and great food.

The property had beautiful grounds and a nice outside pool. We had dinner at their restaurant and he chefs menu was outstanding!! It is located in a vineyard so not in town but the area was lovely. Enjoyed our brief stay at Villa Neri

It’s been a very long time since I’ve stayed at a hotel with such attentive staff. Amazing place and amazing staff. Everyone was very friendly and helpful. One issue was there is no gym or free airport transfer like it says on hotels.com.

Superb hotel, beautiful surroundings and excellent restaurant One of the best hotels we have ever stayed at

Sumptuous property, wonderful spa, and incredible staff. An excellent place to refresh and recharge.

Graet place to relax

Hotel lindo, super limpo e bem cuidado pelos proprietários. Perfeito para relaxar e curtir bons momentos.

Lieu charmant pour un dîner excellent à des prix abordables

Overall a lovely hotel and setting but a few things which let the hotel down. We have stayed in around 30 SLHs, and small things here which overall let down the "luxury" status. At breakfast you pay extra if you want omelette, fried egg or a vegetable juice for example... we had booked the restaurant for one evening prior to our stay (we went out the other night) but they failed to tell us they had an event on so we were unable to actually eat in the restaurant and got put in the breakfast room (we would happily have chosen to eat at the hotel restaurant another night instead had they told us this way the case). Wellness area was lovely, but i had a massage there which consisted of being rubbed very quickly rather than actually massaged (bit odd), and as i was pregnant they sat me up rather than putting me on my side which was less comfortable. Finally upon leaving i had left a bag of bottles and toiletries separately to our suitcase which had clearly been flung on the floor in the storage room smashing 2 glass bottles and ruining a lot of my belongings. Gorgeous pool area, very relaxing area, lovely clean hotel and nice toiletries.. a shame that these things let down our stay.

Great property, clean well maintained, beautiful garden and relaxing rooms, staff is very friendly and helpful, love it!

Very well trained staff - polite, professional. Modern spacious rooms with balconies from where you can see Etna. Truly enjoyed our stay.

A meno di un anno dal nostro ultimo soggiorno in questo posto incantevole, purtroppo abbiamo dovuto constatare un certo "decadimento" della struttura in tutte le sue parti. A deludere più di ogni altra cosa il servizio, soprattutto al (caro) ristorante. Poco personale, assolutamente impreparato a gestire i pochissimi coperti, scarsa attenzione al cliente, pietanze non illustrate, piatti scelti da menu à la carte di proporzioni inadatte finanche ad un menu degustazione. Ragnatele in camera, alcune lampade fulminate, porta di ingresso non insonorizzata. Ci hanno spiegato che le porte tagliafuoco non possono essere insonorizzate, ma è la prima volta che ci capita di sentire una cosa del genere... Bambini urlanti nei corridoi e in piscina, atmosfera da Aqua Park, ospiti che entravano in acqua vestiti e con ciabatte, nessuno è mai intervenuto. La prima sera un matrimonio organizzato in questa location, notte da incubo fra festeggiamenti, schiamazzi e musica ad alto volume, e successivo riordino degli spazi fino a tardissima ora. Rimangono ottimi l'abbondante colazione, i curatissimi spazi verdi e la zona della grande piscina, il letto comodissimo e la biancheria (di qualità). Ma in definitiva, non vale assolutamente quel che costa. È una giusta pretesa del cliente, che paga e sostiene queste strutture, avere in ritorno l'eccellenza che ci si aspetta (e che si pretende) da un albergo discreto che millanta le cinque stelle L. Ma così non è. Il lusso è altrove.

Ottima esperienza di relax. Personale cordiale e attento. Ristorante di livello, cena ottima.

Ottima struttura, per poterla rendere ancora più bella basterebbe aggiungere una palestra ed avere un centro benessere più grande

Ottima struttura nel verde della campagna etnea. Consigliatissimo

Fantastique hotel avec une vue magnifique sur l'Etna ! Chambre spacieuse et propre. Petit-déjeuner très complet et très bon. Personnel très accueillant et service impéccable. Magnifique piscine. Un spa est dispo avec bain turc, sauna et piscine à remous (inclus) et massage contre supplément. Excellent repas mais avec des prix un peu trop cher et bon choix de vins (il faut absolument tester la Mondeuse - L'Ardenza - qui est un régal !!!). Possibilité de faire une balade sur le bas du versan nord-est de l'Etna avec un guide de l'hôtel qui explique l'histoire autour de ce lieu magique !!

Beautiful peaceful property - menu for evening slightly limiting but wonderful all the same -

An outstanding location with Etna in view. Peaceful and comforatble accommodation. Small but very hard working group of staff Only 'downside' is its remote location. No taxi service and although the hotel will often offer complimentary lifts to local restauarants, vineyeards etc, at times they do not have capacity.

Hôtel fantastique, personnel fantastique, superbe hôtel vue imprenable tout est parfait je recommande

Luckily, we had a GPS, simce the turns are quick and the roads are rugged on the way there. But the stay is so well worth it. Room had totally private terrace, spa has a lovely set up with a shaved ice machine to cool down between treatments and the food is very special. Breakfast has so many artistically laid out, quality and healthy choices. Allesandro is an informed and delightful presence in the dining room and poolside eating areas. Grounds are impeccably maintained. Art surrounds you. Staff were all very gracious. Restful surroundings -