Hakone Suisen

One of the best stays I've ever had. Very comfortable, everything was perfect. And it's a small ryokan/hotel so there are not that many other guests. Very peaceful.

The staffs are the best, the facilities are in excellent condition, onsets are great!

I had an amazing overnight stay at Hakone Suisen. The staff were fantastic, the hotel was very clean and welcoming, and the indoor onsen was incredible. Bonus for the room with an amazing view!

Comfy, quiet, beautiful, welcoming place. My family enjoyed our one night stay. It was the perfect thing in the midst of our vacation. The staff were very helpful, the rooms and facilities excellent. The surroundings so beautiful.

Super friendly and helpful staff

This was an amazing experience for my first onsen. Traditional but yet innovative. The check in and check out was easy, the staff are super friendly and knowledgeable and made the whole stay wonderful. Always willing to accommodate.

紅葉シーズンに合わせて1泊2日で家族利用させていただきました。 温泉に加えて足湯もあり、家族でのんびりしながら時間を過ごすことができ満足でした。 施設内もキレイで快適に滞在することが出来ました。

This place is the best! My husband and I wanted to visit Hakone for an day and I’m so glad I found this spot—close to the train station (we walked)—and a gorgeous view from our room. It was so peaceful and the outdoor baths are lovely! Yummy pastries in the morning and the staff are very kind and helpful.

We staied very well

Staff was super helpful and friendly! Wish it was a bit more centrally located as the bus was unreliable and the train takes a while to get to get you around.

Beautiful view of mountains. Open site onsen is incredibly picturesque and relaxing.

Best hotel I've ever stayed at! Exceeded expectations, definitely coming back

This is a lovely and beautiful ryokan located in a natural setting in a less crowded and touristic part of Hakone. The proximity to the Tozan Railway station and bus stops makes it practical. A few shops are located nearby. A classy establishment at decent prices. The rooms are beautiful with wonderful views on the valley. Nice little onsen on the property. Most staffs aren’t bilingual but there is one clerk fluent enough to handle most of your needs. Friendly and useful employees. This hotel is truly a hidden gem of Hakone.

Staff was a bit stand offish and not very helpful. Meal options very limited

交通便利，房間很溫馨，讓人很放鬆，服務人員很貼心親切，泡湯很多元且乾淨，早餐麵包很好吃

Everything was awesome ! Thank you for hosting me !

J’ai beaucoup appréciée l’emplacement de l’hôtel, la propreté de la chambre, et, également le personnel était absolument fantastique ! La seule chose à redire ce serait que le soir lorsque le vent souffle c’est assez bruyant et je pense que ça manque un peu d’isolation, mais ça ne m’a pas du tout empêché de passer un bon séjour, je vous le recommande !

This is a very nice & quiet ryokan on the way up the mountain in the Mt. Fuji/Hakone region. If you're trying to avoid the crowds down at the bottom (Hakone) or up at the top (Fujikawaguchiko), this place is for you. If you want water, it's near Lake Ashi where you can catch the sightseeing "pirate" ships. If you're looking for an onsen, there's a public outdoor bath as well as an indoor one in the bathing area downstairs (where you can soap, shampoo, etc.). NOTE: while other ryokan serve traditional bfast & dinner meals, this one does western bfast only, so be sure you have dinner elsewhere before returning for the evening, else have to order "room service" made up of canned food or instant noodles. The staff/service are friendly and help you exchange your shoes for slippers when you enter. The only knocks (minor) I'd give are that: 1) we were told there were no extra pillows available and that they'd have to go to other rooms to take pillows from there (who ever heard of a place of lodging with no extra pillows?), and 2) while it's a short 210m/690ft walk from the Ohiradai train station, the sidewalk is quite narrow, and cars are zooming up/down the mountain, so probably not advised if you're bring super young kids or elderly parents unless you've rented a car or taken a taxi to arrive. Other than that, it was quite the pleasant stay, quiet & peaceful, no other lodging directly next door, and a great resbit from the hustle-n-bustle of big cities like Tokyo & Kyoto.

Quiet and relaxing. Staff was very helpful and informative. The view from the balcony was amazing.

Très bon séjour. Chambre japonaise grande, propre et confortable. Petit déjeuner bien mais uniquement des viennoiseries. Onsen très bien