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This is a beautiful ryokan and the room itself was great. Peaceful, traditional, with a beautiful well-kept garden. Unfortunately, the staff spoke very poor English, to the point that communication was difficult. Also, they insisted on rigid timelines for breakfast and dinner: they come knocking on your door for each meal -- it felt a bit as if I am living in a dorm. Most importantly, I did not appreciate that you forced me to checkout at 10:30am, when the official checkout is 11am. No explanation given. Also, drinks during the "free" (included in price) kaiseki dinner are not free, and this was unclear -- I got a bill on the last day. Location of this ryokan is great and staff are very friendly. I just felt that they were a little intrusive in our days.

This hotel is typical Japanese style with over 100 history, it’s maintained very well. Room is big, food is delicious n environment is beautiful. The service fm hotel staffs are very good, you just feel that you are so welcomed. We stayed for 3 nights n hv enjoyed very much!

Very traditional Japanese hotel. Enjoyed the experience but as an American, I didn’t think the food was very good and I typically love Japanese food. There was an excessive use of gelatin coating on many of the dishes. Also, 2.25 hours for dinner was too long. We waited 15 mins after finishing each course to get the next one.

Interesting traditional inn but modern facilities. Staff guide you around the property, which is quite unusual when you're used to staying in standars hotels. Staff have varying levels of English but thanks to Google translate it didn't cause any problems. Slight miscommunication about our check out time, but it was resolved and we found our way out of the hotel(!)

Hospitality was superior. Best place we’ve ever stayed. Food was excellent.