Okujozankeionsen Kashogyoen

모든 분들이 친절하셨고, 잘 챙겨주시려고 노력하셨어요. 음식도 맛있어서 편안했고, 눈 온 경치가 좋아서 정원 앞쪽 산책하면서 눈길을 걷는게 즐거웠습니다.

It was carm and clean.

Returning visitor - been about a year and a half since my last visit and was happy to see the spa folks still there. However we did have a dislike for a newer service they have using an electric scalp machine (do not recommend as it was very painful and traumatizing for my partner). The massage services were wonderful as usual. An issue though (same as last time), was cleaning of higher shelves. I placed my clothes on the higher shelves (I’m taller) and they came back chock full of dust. Please get your cleaning staff and step ladder so they can clean all the way up. This was an issue last visit and was told they would address it but seems perhaps this was forgotten. 😅 Dinner was awkward this go around in that there is now a service charge for private dining rooms. Also reservations were required. While they made it work for my family I wish I’d have known about this in advance as that was a change. I’d have made advanced reservations if I could just to avoid the awkwardness that came during our stay. Food was just as good as before. Thank you. A lot of new faces but still some friendly ones. Since English didn’t appear to be any except perhaps 1 team members default language, there were some mix ups on seating and service but eventually got those worked out (just not ideal). Rooms were perfect. No complaints here, only joy (room service was good). Only ask would have been to have the Ryoken with more slippers and robes for taller travelers like myself.

It was amazing from the moment we arrived in our car, there were staffs greeting us and ready to help us unload the bags. Then we were led to the check in seating area and was offered some wine and non alcoholic beverage. The staff showed us the room and everything that we needed to know. The room was overlooking the reserve forest and it looks so beautiful with snow covered trees. The private bath in the room was just the cherry to the cake. During dinner time, the 5 course menu was amazing and the presentation was immaculate. There were also some snacks prepared in case people were still hungry. Would definitely stay here again.

Fantastic staff! Modern, clean facility with staff that were friendly, professional and very accommodating. When we pulled into the property, not quite sure we were in the right place, we were greeted by a young woman who asked our name and assured us we were in the right place. The cuisine was outstanding. The entire experience was great.