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숙소가 깔끔하고 스키장과 가까워서 좋았습니다

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

Very bad experience stay in vale in niesko , very disappointed! Not recommend

The worst hotel experience, rude and

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.

型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。

Ski in ski out

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef

價格和品質不符，不推薦

ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。

Very helpful staffs Nice experience

広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!

Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.