Gem Island Resort & Spa

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

• Airport shuttle fee: MYR 75.00 per person (one-way)
• Airport shuttle fee per child: MYR 55.00 (one-way)
• Late check-out fee: MYR 100.00 (subject to availability)
• Rollaway bed fee: MYR 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. The front desk is open daily from 7 AM - 8:00 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Please note: Electricity is not available 2:30-5:30 PM. Gem Island Resort & Spa is accessible via boat transfer from Marang Jetty Terminal. Departures from Marang Jetty are 9 AM, 11 AM, 1 PM (excludes Fridays), and 3 PM. Departures from resort are 9.30 AM, 11.30 AM, 1:30 PM (excludes Fridays), and 3.30 PM. Listed transfer services fees apply and additional Marine Park Jetty fees are required.

The property is closed between October 15 and February 28.

Hotel only accepts guests with minimum age of 18