I'm Amelou May A. Saqueza, Booked in your hotel last July 2, 2019 around 5:21 PM for one night. There are lots of findings that you have to improve and take actions on this. Below are some of the findings upon checking-in: 1. The two front office staff at the front desk doesn't know how to greet. 2. I went to the mall just across the hotel because I need to withdraw for the incidental charges of 1,000 pesos after which, I went back to the hotel to give the the 1,000 pesos and then they just lend me the receipt. I am waiting for them to have this spiel of "Ms. Saqueza, Your number is 603 and here's your Key card. Mr. ABC will assist you going to your room. Do you have any questions? Have a pleasant day and enjoy your stay with us!" Something spiel like that. 3. As I went inside the room, I have lots of findings. The smell of the room is really old. Other findings, just see attached file. I am also working in Hospitality Industry for almost 6 years already as a Hygiene and Sanitation and Quality Assurance. So I am very very vigilant in terms of the quality, hygiene and sanitation standards. I want you to make action on this matter and forward to me your corrective actions. Your hotel is very promising one because of the luxurious theme you have. Thank you and more powers to Camel Hotel! -- Respectfully.