아트리움 호텔 앳 오렌지 카운티 에어포트

We called for a refund and once we entered the room the bathroom was not good at all. There was no privacy for the bathroom door. It was a sliding door and we weren’t comfortable using that because we have an elderly person with us too. We asked for a refund and the property said they can’t give it to us because we used the hotel when we didn’t even use it. We just went in looked inside and came back out. The service was very terrible. They didn’t even want to give a refund at all when we requested so many times. Very bad service

It was really clean and safe. The only thing is that the breakfast wasn’t great for what we had to pay for . Might as well add it into the room fee and say it’s free with the booking

Close to airport. Parking fee of $28 a night, and exiting and entering not very convenient. Staff was kind, couldn’t teach housekeeping via phone to order extra pillows and had to walk down to front desk. Pillows never got delivered to room.

So 1980s but not in a good way

I don't know why it cost money to park on the property. Your paying to stay at the location, and there is ample parking.

So so hotel. If it wasn't at the location where it is, it wouldn't be worth the rate they are charging. Old dated property with visible signs of aging and neglect for updates.

Cynthia at the front desk was awesome. So sweet I let her know help my night away . And was so understanding kind and accommodating.

Right across the street from airport - loved it

We've been here several times. My pet loves it! Hope we can stay there again soon

Beautiful property. Nice staff.

This is the worst hotel I have ever stayed in. The service is terrible, and the employees are quite rude. They seem very unhappy to interact with guests. The mattress in my room is very old, and I experienced long wait times at the lobby due to the low number of available staff—sometimes waiting over 10 minutes. Additionally, they charge customers for everything: - Overnight parking: $28 - Early check-in: $25 - Breakfast: $19 (which is different from the $12 price listed on their website) - Pet fee: $75 (even though my dog is a service animal, they still charged me). For just one night, I ended up spending: $165 $138 Total: $303 for an extremely disappointing experience.

The great hospitality

Ok

Terrible room, old, pealing paint everywhere, including bath tub, shower fixtures didn't work well, room is tired...., poor customer service from the front desk clerk, for just a bit more money the Hilton, Hampton Inn, and so many more hotels are right in tge same area. This hotel is TERRIBLE and I have 36 years of travel industry experience.

The hotel was okay, the pillows were not great and the bedding could have been better. Also, the bathroom had a nasty smell and it could have looked alittle more nicer and cleaner.

Our 1st night was terrible. Party nxt door with people coming and going all night Security eventually came at 5:15 AM to confront them on leaving gate open for all to arrive.. This is very concerning Thankfully Jennifer was very kind to move us at 0700 to a new room for 2nd night which was excellent I thank Jennifer for her caring and kindness

My stay at the Atrium was great - I chose it for it's location near John Wayne Airport. the rooms were clean and comfortable - the front desk staff person was exceptional!

Very basic .The"breakfast buffet"need to be improve or just lower your expectation like really low.

La bañera y lavamanos tapados y el girer paresia matraca no dejo dormir. Terrible el cuarto no se pudo dormir.

A few problems with the room, but nothing major.