Courtyard Chicago Elmhurst/Oakbrook Area

The first room smelled like stinky mold in the room on 4th floor. The hotel changed my room to 7th floor. The window in the room wouldn’t open, and the very noise from the air conditioning unit was very loud. In addition to the noise from the machine, there was also the loud sound of a heater. When I increased the room temperature, the heater would turn on, making both the machine noise and heater noise louder together. It was so noisy that even when I turned them off, the machine noise still continued intermittently. It was so cold that I couldn't sleep at all. When I took a shower, the water was lukewarm at best, and I ended up showering with cold water. Cold shower at Courtyard hotel. Wow! After about an hour, the water temperature became normal and warm. The elevator at the end of the building wouldn’t light up even when I pressed the 7th floor button, and the elevator inspection certificate had expired two years ago, but they still had it posted while continuing to operate. The front desk called me on the phone and told me that the the entire rooms in the building were all booked due to a group of teams reserved so that I can not even change to another room. I do not want to visit again. It is the worst hotel. Please invest on hotel facilities and maintenance service.

Comfortable and clean. Friendly staff.

Very convenient to where we were going.

The bed is bad and the pillows are horrible. Not to mention the tv is not a smart tv and have no movie channels

My room was very clean, my kids enjoyed the pool.

Everything was gooid

The bed was firm just to firm for us. I wiah the toilet was a tall toilet. Pool hours were great and friendly staff

The shower and tub did not have working/running water. Checked in late at night, and then found that the shower didn’t work the next morning. Staff member did nothing to help other than say, “you should have told us last night and we could have given you a different room”. Unacceptable when the room cost $150. Still waiting to hear if there will be a refund as no one could give an answer.

It was convenient and clean

The ladies at the front desk were very pleasant and welcoming. The rooms were clean and comfortable.

Great place. Indoor pool was amazing.

We like the location.

One night stay. Was there for a concert at all state arena, it’s about a 20 minute drive. Had a pool and hot tub. Our room itself was good. They don’t have usb charging so bring your outlet block to charge your phone! The roll out table/desk was convenient for when we had dinner in the room. Great stay!

Mostly I love this place, close to family, great restaurants, shopping and ORD.

Clean and great size rooms

Very clean and friendly.

Location was difficult for walking to places.

I am embarrassed to say I was humiliated and disrespected at this property by housekeeping staff. I am a registered nurse and was staying here after a 16 hour shift to rest long enough to make it the hour drive home. I decided to go for a swim in the very nice jacuzzi and pool it was early and only one staff member was in the area. Although I am not of Hispanic decent the staff member assumes I wouldn’t understand Spanish. I in fact am bilingual and very clearly heard him loudly call me a horrible derogatory name. I stopped and made him away in Spanish I very clearly understand what was said and I as a paying guest and Marriott member and did nothing to deserve being spoke to like that especially just minding my own buisness. I did not feel safe and cut my stay short and tiredly drove home upset with no apology or consideration of my feelings or money spent to be treated like this.

You need a better, more variety, reasonably priced restaurant... Bistro misses the mark.. Overpriced mediocre food, not many options. That's my only complaint...

Disappointed. Was looking forward to having a small restaurant with bar and good seating area in the hotel. But, it was not open Mon. or Tues. the nights we were there. Although there were very good restaurants close by, I would have rather not have had to travel to them because of parking. Also, what is the deal with HOT water. Seems like every hotel only has WARM water.