Crowne Plaza CLEVELAND AT PLAYHOUSE SQUARE, an IHG Hotel

Got an extra 60$ USD fee for something I wasn’t expecting which is like 90$ CAD, other than that decent hotel.

Very nice hotel, a bit dated but still kept in good condition.

Very nice room and building. Room service menu needed updated but food was delicious

Nice being so close to the theatre district.

All the staff members were friendly and accommodating.

The hotel advertises parking for $36 a day, but it's actually a parking garage not owned by the hotel, and difficult to find. Ended up having to valet for $50 because I couldn't find the hotel parking (turns out, there wasn't one). If people talk in the hallways, you can easily hear them in your room.

In the beginning they book me room under renovation and get back to the front office they change the room for me I get upset because they doesn’t know what room is ready and what room under renovation

THEY are making improvements to the hotel to make it better. My room was clean and pleasant. The valet parking was over $40.00

Woke up to loud banging on the floor above us and didn’t stop for 5 hours. Asked the desk and they told me it was renovations going on. Maybe someone could have told us beforehand before we checked in? Also asked the front desk to get someone to look at our shower as it wasn’t functioning properly, they didn’t send anyone up. The housekeeping staff didn’t speak much English and when we asked them to turn down our room they didn’t understand and our room was never cleaned or beds remade.

Will never stay at this hotel again! We were awoken to loud thuds and banging on the floor above us and it didn’t stop for 5 hours while we tried to sleep. Once I asked the reception they said they were remodeling. I wish someone would have told us before we checked in otherwise we would have never stayed at this property. There was nothing done for the inconvenience either.

Great hotel. Walkable area

The room was clean and modern. Staff was very friendly

So convenient to Playhouse Square. The staff was incredibly friendly.

Na

Our car was broken into and some of our belongings were stolen.

T

Woken up by a jack hammer at 6AM

Pool was freezing. Housekeeping doesn't come during stay. Staff were friendly and helpful though. (Alex especially).

It seems like they're in the process of renovating, which is good. A few signs of wear, like older tv's with some issues. Still, the price is right for the level of comfort and service. And it was nice and quiet for a decently busy Friday downtown. Halle building parking across the street is fine, cheaper than valet even if there's a Playhouse Square/arena event going on.

Buen lugar para estadia. Un detalle la cafetera de nuestra habitacion no funciono, la habitacion no tiene microhondas. Todo lo demas excelente.