My truck was vandalized and broke in when securing the car with valet. 3 other vehicles were the same too

The Ghost light dinning room has exceptional staff and phenomenal desserts! We enjoyed a lovely evening!

Friendly helpful staff Easy access valet parking Large clean room Great location

Room was very comfy and nice. The trashcans didn't have any bags. I sent my son down to the desk to get some and they gave him HUGE trash bags that he could have fit in. The TV didn't get a signal so they sent up the maintenance man right away to get the signal, but the TV still didn't work so we just turned it off. There's no parking and had to pay $14/day at the parking garage in the back.

Need more valet attendants working especially during checking out.

Comfortable bed and queit. First night there slept 9 hours. Its been years since i slept that long. Finding parking is a liitle tricky if you dony use valet parking.

Staff was amazing and very helpful. We had such a nice time

Great location

The front desk staff and valet staff were professional knowledgeable and friendly. The room was clean and very comfortable. The breakfast at the ghost light was wonderful as was the service.

We had a great time!!

The security officer was rude, sarcastic, racist.. Called my husband Craig. That’s not his name nor was it appropriate.

Everyone was very friendly and check in was easy! We love that we can check in at 3pm because most places don't allow check in until 4.

The staff was excellent.

Could walk to everything

Mr. Alex was awesome, the staff was attentive and we had 1 problem that was promptly fixed!

Really comfortable beds and great location

Great experience at this hotel. We arrived early and David at the front desk helped us get checked in.

Parking is expensive!

Great place to stay if you’re seeing a show at Playhouse Square

Nowadays unfortunately, what is unique is friendly people. And the staff there is no doubt unique! Top notch!