크라운 플라자 팔로 알토, IHG 호텔

This hotel technically works well. However, it is not that much comfort. Especially, rooms in the first floor is like a motel room. I always have to close the curtain for my privacy.

Needs renovation property dated and need of repair.

Staff are always helpful and friendly.

Outdated old hotel

Our 2nd time staying here. Amazing customer service. They really go above and beyond at this hotel. Room & bathroom are very nice and clean. 5 stars to all staff from checking-in to our bartender. Very polite and efficient! Food was amazing too. Very tasteful. Thank you for another amazing experience!

Good place to stay I do recommend it

Christine was fantastic and welcomed us as we checked in. She was friendly and very knowledgeable about the hotel. We signed up for the rewards program and was blessed with complimentary goodie bags.

The putting green needs improvement along with driving range. Dog park fence needs attention and area cleaned of tree debris. Only one elevator was working on a holiday week. Overall had a decent stay.

Was a nice stay for a single night. I would recommend it the price is reasonable.

Good hotel to stay for business trips.

reasonable price and convenient to where I had to be.

I picked it for the jacuzzi by the pool. Most other affordable hotels in the area offered free breakfast, they did not. However, I was willing to fore go the breakfast for the jacuzzi. I paid to much for that place. I could’ve got a comparable room for like $180. The pool was closed & all tore up- a mess. No jacuzzi as marketed. Bartender couldn’t make a lemon drop martini. What I hoped to be a relaxing night - was not. . Also., only one elevator was working. No usb/c plug ins in room. No screen on window. It goes on. 🙄

If you text a front desk for help in night, please expect them respond the next day. And you have to request shampoo separately…

knocked off a star bc the body wash was missing from the bathroom and there was a $38 per night charge for parking when the lot was mostly empty with just a few cars

Sam at the bar was great!!! Personable, professional and efficient! Made my night perfect. Thank you.

We came up to Palo Alto to celebrate my wife's birthday, hook up with friends and clients, and take in the last Stanford Football home game of the season. Great dinner on Friday night at Sundance Steakhouse. Stanford Cardinal came from 14 points down i. The 4th quarter to win on a walk-off field goal to end the game. Saturday night was dinner at Giorgio's in Los Altos in honor of our late friend. The Crowne Plaza was perfect for getting to and from these activities and had all the necessary amenities, including a decent buffet breakfast and a bar for a nightcap. Looking forward to returning when it's warmer.

The stay was fine but the room was a long way from the elevator. Although I had initialed it and it was on the bottom of the hotel.com website, I was surprised to get hit with a $15.00 parking fee. (Higher on the website, it said parking available.)

I came for my birthday weekend. I was very disappointed with the facilities. There was little to no pool side service, the hotel was overrun with other families with children who defecated in the pool and it took the entire afternoon to get the engineering department to deal with the issue. Further I called later to ask for a partial refund because I was unable to use the pool which was the purpose of my stay, but no one returned my call.

Over all great stay thank you

Great location; economical place to stay