Extended Stay America Premier Suites Melbourne Palm Bay

The gentleman that checked me in was so kind and pleasant to talk with. The check in process was easy and stress free. The breakfast was extremely disappointing!!!!

It was very clean. The rooms had everything we needed and the staff was friendly.

We had never stayed in this chain of hotels. It was ok. Easy access and plenty of parking. Our room was clean. The water pressure in the bathroom was bad. Coffee was available in the am.

Close to shopping and near our destination.

EXCELLENT

Very little water pressure

The staff at this hotel was amazing! Very friendly and helpful. The room was not the cleanest and it was very bare (no art or decor which I think made it echo alot). I do appreciate that their are engineered hardwood floors (if they were clean) but it did make it noisy to hear people above walking around and we had to make sure our children were extra quiet to not disturb others. Also it said breakfast provided which was just some granola bars and pre packaged muffins. This was disappointing because we normally pick hotels that offer breakfast to save some money on our trip.

No breakfast

I did not like that. It was advertised free breakfast and during my whole day at the hotel not one morning was there breakfast there was a muffin and a granola bar one morning. By 7:30 AM there was no food at all. The coffee was not filled at 9:30 one morning. There was no coffee and there were no coffee makers in the hotel room which I’ve never seen in my life ..so we left your hotel. .. and went to another hotel. I will never stay at that location again.

Great hotel and staff. Loved having a kitchenette.

Good

Good

Price

Nice

All was good. Only thing missing at breakfast bar was milk or juice for kids. Breakfast was a granola type bar and a variety of oatmeal.Coffee was good.+++. Strongly recommend this hotel. No worries.

The hotel was Modern and in a nice commercial area off the highway. Inside the rooms were quiet and I liked having a recliner in the room. If I were to fault one thing it's the heavy doors that slam shut nearby and people are not holding them closing Them Softly themselves.

It was very pleasant.

Confusing company policies and poor customer service. We arrived at 11:30pm and were told the elevator was not working and then asked if we still wanted a room. Then we were told that an email had to be provided to complete the check in process. I couldn’t opt out. I had to fill out a parking pass and return it to my car. Before I could go to the room I had to present a credit card and let the hotel put a 100 dollar deposit on it for incidentals. The room was basic but clean but there was a charge for wifi. At checkout I was told the $100 incidental charge would be removed after the cleaning staff got in at 9:00am and inspected the room. Will not stay at this hotel chain again.

Elevator was broken. Just granola bars for breakfast.

Manager Cassie is rude, Elevator was broken had to have my pregnant wife walk up 4 flights of stairs, towels were stained, dead bolt didn't work, breakfast is mediocre at best, carpets in hallway are disgusting. Spoke to housekeeping and was told they only clean once a week, never got offered new linens.Cassie manager asked why did i wait til check out to complain. as if moving rooms would have helped the dirty hallways the no housekeeping or the broken Elevator. All that would have done is put me on a higher floor causing me to walk up more stairs. By the way beds are to hard and pillows are to fluffy causing your head to be pushed to high up making for an uncomfortable sleeping experience. I highly recommended the Hyatt place across the street only stayed here because they were booked out. And Cassie said that they called everyone that letting them know that the elevator was broken and i told her i booked Wednesday night and arrived Thursday afternoon she said they called i should her my phone stating thati didnt recieve a call and her response was sir I dont need to see your phone sir. Also for future guest this hotel has actual live in tenets so the good rooms are mostly taken.