It was worst. 바퀴벌레와 개미가 가득한 호텔로 12월 극성수기로 가격은 높고...이런 호텔은 처음입니다. 비추천 합니다.

Terrible checking experience

property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.

Once walking in , noticed how outdated it was and even though i do not wear shoes in houses or hotels . I felt dirty if i didn't. We had a kitchen stove fridge ect. In order to get cookware you needed walk to lobby to retrieve . They had no dish soap. No dishwasher tablets avaliable. In addition shower bracket was broke so the shower head/handle needed to be held at all times with barely any water pressure. One 1oz body was and a bare of soup . After cooking the first night the remaining 4 nights it always spelled like a an animal died . The fan above stove did not work .it absolutely wasnt cute. And to be bougie how do we not have a smart tv at this point . And floor was sucken in on one side of bed

Very good service and accessible for shopping and restaurants.

There was a lot of loud noise coming from the room upstairs from ours. We called the front desk to complain and was told there wasn’t any thing that could be done until after 10pm. We asked to be moved to another room and that was denied at first then when we did get moved, the room smelled like raw sewage, there were no dishes or utensils available and the breakfast was a joke! I was embarrassed, we had our grandchildren with us and it was a nightmare. Never been so happy to check out of a hotel!

Excelent service.

Ubicación conveniente.

I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.

I love staying here John is a wonderful GM AND MONICA VERY GOOD AND I LOVE MRS.STACY SHE’S A sweet heart

I will give a modest review of our stay for consideration for future improvements. First, the hotel has great bones, but could use quite a bit of TLC. Very clean with exception to the cigarette odor in the floors and walls. The reception folks were always very kind and attentive - there was an older woman working the front desk who told us to be careful because “Biden’s policies are letting illegal immigrants in” and proceeded to say that there was an attempted murder at Universal because of this (this was an odd conversation to have with front desk staff at check-in). The electronic door locks (both on our room door and the back entrance door) do not work unless two cards are taped together. Our room was very clean and came with a fridge, oven, and microwave—air conditioning was great and the bed was comfortable. For amenities, the hotel does not provide dishes, cups/glassware, silverware, or pots and pans, which is a bit odd. Hotel management—this reads as though you do not trust your customers. There should be no reason your rooms do not come pre-furnashed with appropriate amenities. If you are a customer and intend to use these amenities, you will either need to ask the front desk for all that you need (they will happily help to provide what you need) or bring what you need. A bit outdated overall, but it wasn't horrible. It wouldn't be hard to get a great rating with some simple fixes, but currently has a 4.5/10 rating from me. Please invest in this hotel!

No water, to bathe or to flush toilet and not even a I am sorry

Check in took nearly an hour, front desk staff kept talking about how short staffed they are and was rude to other customers. Lobby smelled of weed and was packed full of people waiting to check in. The room was dirty and had pubic hair all over the sink. Shower didn’t drain.

Great

There was litter on side of hotel

El elevador se quedó trabado y por más q narcabamos nadie contestaba y no atendían a la alarma q emite el elevador, ya q le dió su gana funcionó, la vdd no lo volví a utilizar por miedo

Only person that made the stay memorable was Stacey. Big up you!!! Yuh large ! Thanks again!

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana

The reason we picked the room was because it also came with the kitchen. We got there, and the check-in was 30 minutes behind. Then, there were no pots and pans available for our room. We had to ask the maid and other guests if they had anything extra so that we could cook dinner. I also found a roach, and the bed furniture was falling off the wall as well as the railing in the closet when we went to use it. Lastly, the hallway wreaked of marijuana.

It was very noisy, also very hard to get onto internet. No real customer service, when it came to helping out with information about the area where to go to have meals.