Extended Stay America Suites Philadelphia Horsham Dresher Rd

I like this hotel. This is a good location, big refrigerator and space for eating. the staff is not attentive

Dirty and not updated

Property was dirty and they didn't even have lights in the room until requested for and water was continuously flowing from the toilet seat.

I was satisfied. Tyrone, Asa, & Latanya were great! Professional and a great sense of humor.

Great stay

For one night it is fine, do not depend on thr grab n go brakfadt, nothing there for that. Convenient location

Entered room , tv remote didn’t work, after going to ask for new batteries the channel I was watching (fox for eagles game)was in and out, ended up having to watch on my own iPad. Hair on my bath towels and bed sheets. Cigarette burns on bathroom floor. Bath made very loud noise when I stood in to shower. Thought I would fall through. Room above loud and thumping. Couldn’t keep fan mode on air unit so could not sleep. Checked out over a week ago and still haven’t received my $100 security deposit back. Won’t stay here again

The Staff were nice the room was horrible

Apparently when you book a room it’s not guaranteed and someone can choose to stay and you’re out of luck. I booked a room 11 days in advance and arrived to find I had no room and no one seemed to be the least bit concerned. There were no other hotels in the area that weren’t sold out or hundreds of dollars more. Expedia also couldn’t have been less apologetic about the experience. I will never book an extended stay again as “it is our policy to allow guests to extend their stay” and certainly won’t be using Expedia anymore either. I was traveling with two small children alone and 2.5 hours away from home. Never again. Hope this saves someone else from a stressful situation or paying an extra $100 more just to have someplace to sleep(I realize I’m lucky I could afford to do that and recognize others may not be!)

We were not able to check in at all. They gave away our room, even though we had a confirmed booking. We arrived after a long day, and were greeted with less than apologetic desk personnel, who said we did not have a room because they chose to extend someone's stay. It was a very busy weekend, and there were no rooms anywhere. We had an early morning appt, and it took us 3 hours to get another room somewhere else. They wouldn't even let my children use the bathroom during the process, said we had to rent a room to use the bathroom! I DID RENT A ROOM! We ended up getting into a new hotel at 10pm, after an initial arrival before 7pm. We still had to eat dinner and prepare for the next day, so we didn't get to bed until 12:30 or so. We were exhausted for the 5am morning and the purpose for the trip the next day, plus a drive home at the end of that day. Would have been nice to have gotten a good nights sleep!

This place was just horrible. The hallways smell bad. I had a king suite with kitchen area: King size bed was lumpy and very uncomfortable. Very thin blankets and when I called the front desk to request extra blankets I was told they didn’t have any and that I should turn the heat on. No shower curtain! I called the front desk for one and they said housekeeping wasn’t there but they ‘would look for one’. They found one but I had to go get it. I requested it be brought to me and put up (at midnight after arriving from a long day of travel) and was told they couldn’t leave the front desk because they were working by themself. But yet, every single time I walked by that front desk there was no one there and a sign on the counter ‘be back soon’. I had to put that shower curtain up myself! Check in was horrible. The woman at the front desk said I had to wait for you who to come back so he could check me in. She was too busy on her cell phone! When you who came back he was just rude. I requested 2 room keys and was told I was only allowed 1 room key. Huh? I called and requested 2 boxes of extra tissues (my husband came down sick with fever and congestion) I was told I can only have 1. No silverware, glasses, plates, pots n pans….NOTHING! Absolutely NOTHING! I called about ice. NO ICE MACHINES ANYWHERE IN THIS HOTEL. I was told to fill the ice cube tray in the freezer and I’d have ice tomorrow. Or go buy some. Huh? Breakfast was a joke!

Good staff

This was a horrible experience. First, checking in made me feel like a criminal. Have to sign releases, register my car at the front desk so it doesn’t get towed, AND had to pay a security deposit ON TOP OF paying my bill up front. Still haven’t received the reimbursement. The hotel smelled weird and the lobby was so dirty. Get to my room, keycard barely works because the door is so stuck I still have to force it open before it relocks. Zero accommodation for actual extended stay. Sheets were paper thin and the wifi didn’t work. (Mind you, I ended up calling the internet provider hotline they provided in the room and the provider told me that the hotel’s account was delinquent so they cut off service. So false advertising since I needed the wifi for work). The bathroom was even worse. Sticky floors and mold in the shower. Did not feel actually clean at all. Chipped paint and shotty repairs. The shower curtain wouldn’t even stay straight since the pole was broken. Luckily, most of my trip was spent OUTSIDE of this hotel. Affordable but at a big cost. Staffing is abysmal and the front desk was working under impossible conditions. Wish I could go back in time and book somewhere else. I would give zero stars if I could

This property has seen better days. It was dirty, run-down and seemed unsafe. Old packaged muffins for breakfast, stuff splashed on walls and pictures, old and tattered, water damage painted over and peeling. Kids couldnt stop sneezing. Yuck.

This hotel is really in need of renovations. From the outside, and from online photos, you really can’t tell how rundown it is. And the hallways have an unpleasant smell, like someone had been smoking and someone sprayed something to mask the smell. It was nice to have a full size refrigerator, but no pots to cook on the cooktop. The grab and go breakfast was just packs of instant oatmeal and a granola bar, with coffee. I don’t think I would stay here again.

This place is terrible service was meh when I called to double check about the room they answered aggressively and then proceeded to hang up on me. When I got there I was also told had to park my girlfriend’s car in an empty lot since it’s only one car to a room. The room was not as clean as I hoped and the bathroom wasn’t very clean with water damage and the toilet paper roll just rolled out on the ground. Key stopped working after using it twice had to wait to get it reprogrammed they were kind enough about that. Otherwise my stay there was nothing but unpleasant. Also super noisy and smelled everyone’s cooking.

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Dirty, smells, unsafe, no staff, this will not let me up load pic

I was offered cups on my second day . Air conditioner too loud to to turn on. Window would only crack once again couldn't get help when I needed it

Nice quiet clean room. Would stay again next time I'm in town