Great Wolf Lodge Colorado Springs

Amazing time, all in one place, kids had a blast,

We loved the hotel, we would like to go back.

Location is perfect everything is close

It was a beautiful festive hotel for the holiday season. With nightly Santa visits and dance parties my daughter was more then entertained. The magic game kept her busy. She had a wonderful time and met a lot of new friends for the stay.

This is a great resort but now they started charging for parking and other activities that were free for guess. There ad on Hotels.com needs to be updated to reflect the additional cost.

I have stayed at different Great Wolf Lodge locations around the country; this is the worst property ever. The TV remote did not work; we had to reset the TV ourselves, and the cleanliness was poor. I requested my room to be cleaned because we found hair on the sheets, and when we returned at night, nothing had changed. When I went downstairs to ask why our room wasn't serviced, they told me they do not offer daily cleaning. Breakfast was poor. I waited for a waitress for 10 minutes; I even recorded a video showing no staff on the floor. It was bad in general.

Super easy check in , friendly people

When we arrived all was good. Then we get to our room And get ready for bed and the pull out bed looked as though mice had been inside of it. Then when we tell them they did nothing for us. Also check your bank accounts after you leave. They will charge you for the smallest things. We still do not have a full receipt of why we were charged and what for. I do not recommend going there with your family as they did not follow up with thier word on refunding the money they took from our bank account and our families.

Great place to visit amazing customer service My son had a good time pan overall epic experience

Many options to eat

Was fantastic. Poop was clean and hotel rooms were very comfortable and clean.

Great water park!

So goog

I truthfully Love this location but I feel as the new staff/management have really let this place go. My friends and I were all targeted and treated differently from everyone else. We had our Halloween ruined and not much was made up for it. This is a family friendly place and they didn't satisfy in that field. I was given an apology but it wasn't genuine, It was fake and they just wanted to shut me up. I really don't know if I'm going back after that. I deserve far more for all the disrespect we all went through.

Na

Hotel did not have my reservation and overcharged me upon checkout. I did have some the charge removed only to find they had charged again after my departure. I will not stay here again.

Overall the trip was great I just don’t like that they make you pay to park at their property

My kiddo and I had a great time here, he's already asking when he can come back lol My only gripe would be I think some of the food could be better. It wasn't awful or anything, but not as good as I was expecting. We ate at Barnwood for dinner and Buckets for lunch by the pool. The Chicken nachos from Buckets was the exception, we thought they were pretty good, but the burgers where lacking IMO The service was great and the staff was very friendly. We went in October and they had trick or treat stations set up for the kiddos and the staff where in costume and looked great. Overall we will be back because we had a lot of fun. We also like the location, driving to CO Springs is beautiful in the fall and lots of other activities in the lodge instead of the pool and even good stuff around the lodge within walking distance. Also one last thing, parking should be free IMO. $15 a night for parking comes across as a price gouge to me, especially since it's just an open basic parking lot. If it was secured or covered parking that price would be a lil more justified

Good service

Staff was friendly and made it fun for kids!