힐튼 가든 인 애틀랜타 - 백헤드

We were told when we called that there was a shuttle to take us to Mart. When we got to the property we were told it was an app and the hotel had nothing to do with it. Parking added an additional 90.00 per night to our stay. The room was not clean and there were not enough pillows or towels. The hotel was out of them.

Clean and a great location.

I was a bit skeptical but I loved it and will definitely stay here again

Loved it except the walls aren’t that soundproof. Got woke up with doors slamming and murmurs

This was the 2nd time I’ve stayed at this location. The staff is always very nice, the hotel is clean and I love that there is a bar in the lobby.

Good spot, clean rooms, parking is expensive, but it’s a lot better than staying at a budget hotel. Bar downstairs is nice.

I found a roach in my room and took pictures and videos to prove it. I spent an hour emptying my bags and checking all of my things to make sure there were none hiding within my clothes. When I went the front desk to discuss it, no one apologized about it at all, nothing was offered, and I was dismissed as of it was not a thing to be concerned about it. I felt so invisible, so I will never stay there again.

It was wonderful..

Overall easy check in helpful customer service. I didn’t like the key card didn’t work first two times and end up changing rooms. The tv didn’t work i used the room phone to call front desk 3 times no one picked up

Close to restaurants

Personally, Insouldnt recommend the hotel is very poorly maintained. The inside if our room smelled of mold. The ceiling had patches of water damage everywhere .The front desk staff were off eating breakfast when arriving. I was automaticallt charged for valet, they removed it but if i didn't say anything they charged would have stuck. Overall, i would never stay at this hotel again.

There was a huge three hour fight in the middle of the night. I kept calling for security and they finally showed up after the fourth call. They rip you off with the parking and fees. The hotel isn’t kept up well either.

Yeap

This is hotel no parking, You have pay extra valet parking

The room was ok, just the pay for parking is crazy and customer service was not friendly at all.

Love this property! A hidden gem of ATL.

The bathroom had hair in tub, at about 9 am each morning yard workers with blowers would start and wake me up on the 6th floor with all the machinery noise, each day. Spoke to manager about it he seem to think it was adversary when I had to raise My voice over the noise for him to hear me on the phone. This was excessively loud outside. Parking was a mystery no one knew the per day rate and it wasn’t owned by the property but it was where they valet parked cars and directed the self park patrons. Area of town is great, the interior of the hotel is nicely appointed, but dog droppings where along the walk way. The staff was helpful and good attitudes, housekeep wasn’t done because at check in no one informed me that you need to call down and request each day by 9am???? So my room the duration of the stay wasn’t cleaned, because I wasn’t informed of this until I called down and asked why it wasn’t cleaned. Very disappointed in the communication and disruptions to my stay. Nice place, good staff but not to standards of customer service concerns.

The bathroom could use some ventilation

I did not like the services rendered regarding their breakfast. Their cafe of buffet was closed 12/23 until 12/26. I was not informed that I had to pay to park.

Forced valet hidden fee. No option even remotely close to park your own vehicle.