Holiday Inn & Suites CHICAGO NORTHWEST - ELGIN, an IHG Hotel

Courteous staff

Really like the rooms and the blackout blinds we were able to sleep in because it stayed dark in the room because of the blinds

me gusto mucho

This was a great stay! Bedding was awesome! Loved the hot tub and pool. Shower is pretty nice too!

Very quiet

I recommend it, very clean, efficient, very friendly staff.

We stay here when visiting family. We used to stay at a nearby property until they reduced their amenities and switched to this one. We haven't been disappointed. The property is in good condition with a nice pool. The staff has always been helpful. We'll keep coming back.

Quiet and peaceful after a long trip

Lady at Front Desk on Christmas Eve was so professional and knowledgeable it made our holiday that much more memorable! She was friendly and smiling the whole time! Please give her a promotion or a raise!!

The room was a great (king bed) and having a fridge and microwave was a great bonus. Parking lot is large, pets are welcome and a restaurant is attached to the hotel so no having to brace any rough weather to go eat.

We were in town for shopping and visiting friends. Staff was courteous and helpful. Bed was comfortable. Rooms need a little TLC. We left our first room because it wreaked of cigar smoke. We moved out of our second room when the heating unit would not work properly. Room #3 was comfortable and as I said staff was apologetic and helpful, but items like broken window shade, broken towel rack and loose floor tile need to be addressed. We will stay here again.

Rooms were spotless, probably the most comfortable bed and pillows I’ve slept on.

It was fine, we had a wedding

Beautiful hotel but the shower barely worked and the room could’ve been a bit cleaner.

Stayed there 3 times. It went well each time

I stayed in a king suite on the 8th floor. Outside of my room there was a spot light aimed towards the building I’m assuming to light up the hotel name. The entire back wall is a window and the bed next to it, the curtains in the suite are opaque with black out curtains that only close 1/8 of the window length on each side. The middle 8 ft of see through curtains have a blinding spot light pointed at them. My room was lit up all night long. It was like trying to sleep with the lights on. I have absolutely no other complaints, but I spent $200 on a room to sleep in and was not able to sleep. I asked the front desk if they had received any previous complaints about the lights in which he replied that they had not but further stating that the rooms were going to be renovated soon and that included having full length black out curtains. That was a rather specific detail to note, obviously this was a much larger issue than they let on. I did need to stay another night in which I have decided to book a room at different hotel for tonight. I did stick with Holiday Inn, but went to the next city. I should have been reimbursed for the stay since I have to get my family packed up and moved to another city so we can actually sleep comfortably tonight.

Close to where we visiting. Good bar and restaurant. Friendly staff.

Great place

me gusta el hotel

Excellent stay and staff