홀리데이 인 익스프레스 & 스위트 볼티모어 웨스트 - 캐튼스빌, IHG 호텔

Good overall would recommend!

During my daughter's soccer tournament, we stayed at this hotel for one night. Overall, our experience was positive although we did encounter some issues with the bathroom. Specifically, we noticed mold on the shower wall, the shower was leaking water constantly, and the bathroom door was creaking loudly.

Its fine

being a grumpy old man, I love to find faults to pick but with my stay at the Holiday Inn Express I can't find a thing to complain about. The staff was friendly and helpful, The lobby was quite nice, breakfast was good. The room was both clean and comfortable, parking was good. The area was nice.

The lobby was beautiful, the staff was friendly, the room was gorgeous AND comfortable-- we were beyond pleased with our stay.

Comfortable stay and nice service.

I loved the stay

I really like the location of this hotel but it’s in dire need of some serious upgrades.

The person at the front desk was very friendly and helpful with my check in.

There was mold on the walls and the curtains… Traveling with a son with asthma it’s caused us issues from the first night… All they did was offer To move me to another room down the hall…

We stayed at the hotel for three nights. When we came back to the hotel on the evening of the second day, the bathroom had been cleaned, but the bed had not been made. I spoke with the manager the following morning, and when we came back to the room on day 3, the bed had been made. I downgraded my stay on the survey because I expect the bed to be made every day.

First of all don’t reserve through Expedia. They just overcharge you and their customer service doesn’t care. The property wasn’t clean and in the day before the check out they didn’t bother with cleaning the room. They had same breakfast everyday and apparently just warm it up from the previous day

Overall we enjoyed our stay. The property definitely needs some renovation. The lobby is beautiful but the rooms are dated and the bathrooms needs some repairs. The breakfast is the same everyday so they need to change the menu.

Hotel looks newer outside of the rooms. But you can definitely see where costs were cut…. In the rooms. Loose shower heads, sinks and bath tubs that don’t drain. Older TVs that don’t tune Channels. Old mattresses, lumpy lumpy lumpy. Staff were nice. Asking for a receipt took 2 days to get. Was told it would be emailed, didn’t happen. Called the hotel back and ask again, still nothing. Had to return to the hotel to get a copy. So make sure you leave with your receipt or you may never get one. In the end it’s an old Hotel that was flip by a cut rate contractor. I hope anyone who chooses to stay has a better experience. God speed!

Great location with quick access to the interstate. Lots of dining options besides the standard big box restaurants. Clean and well-kept. Friendly staff.

The cleanliness and everything around the hotel.

Central to everything, quiet and clean.

overall state was not bad. There was just a smell carpet may need to be clean.z

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Nicely decorated lobby. Friendly staff. Clean.