Holiday Inn Express & Suites RUSTON, an IHG Hotel

It’s great!

Friendly staff.

The glass shower doors had dried soap residue. Overall the room and bathroom were clean

Hotel located along the free way. It's quite conveniently located. You can find few food options within a few minutes drive from the hotel. The pool was closed (probably its outdoor pool during winter). Room we got very spacious. Minor issue with water faucet (which was off and have to smartly adjust to get the warm or hot water - cause its winter cold where the cold water was too cold to use). Another minor issue, would be great if the shampoo level (its wall mounted pump shampoo & soap) was checked before guest arrive. The room a little bit dusty, but we managed to borrow vacuum cleaner to vacuum the room carpet cause we have allergic child travelling with us. Breakfast option was average, and not many available (probably because there weren't many guests on that day staying). While the bacon quickly run out, we asked for the attending staff and she made us some sausages - thank you. Parking is easy to find in front of the hotel.

Hotel stay was absolutely great

Our shower in the room was not that clean and it was kind of dusty in the room as well I have allergies so I was a little irritated. Breakfast was okay but with us having to pay $211 for 1 night there should of been better seletions than what was served. Other than that staff was friendly and professional and did respond well to all my questions and concerns.

Wonderful stay. Staff was friendly. Breakfast was delicious.

Great location and easy access from highway. Hotel is very new and nice. Only drawback is the noises from the thin materials used.

Stacy was great. Friendly, service was excellent

The service is always top notch! The front desk associates are the very best!!

The front desk staff and overall hotel was great. However, the room smelled really musty and moldy, as a result, all of my clothes in my luggage smelled the same. The breakfast pantry, said they closed at 9:30am, but the attendant stopped preparing food before 9am, which left myself and others not able to enjoy the free breakfast. There was a college soccer team staying there and she simply said, "Im done cooking for the day and nothi g else is being added." And it was only 9:05am with them and other wanting breakfast. Other than that, the room was clean and the lady at tue front desk was very nice.

Na

Staff was very accommodating and engaging

The hotel upon entrance smelled great. Hallways with machines running smelled great. My room however smelled strongly of mildew. I asked the front desk and they said they could spray my room. He was ready with a response so it must be known problem. It made zero difference. Had it not been so late, I would’ve gone elsewhere!

Good stay … no issues.

We were pleased with the cleanliness of the room, beds were comfortable and King size, excellent for us. The breakfast was sub par, they were out of several foods, we were told because they were busy the day before and ran out of food. What they served was not good. Very few options. I am glad it wasn’t a big deal for us because we are not breakfast people, but there was no coffee creamer, we didn’t like that.

Loved the facility. Very clean and accommodating. I will be back for frequent use.

The room was spacious! We had two king beds, a sleeper sofa and two tvs! The staff was helpful and nice! The breakfast was nice and the hotel was super clean!

There was a bad smell and we had to transfer through 3 different rooms because none of them were clean.

Great