Holiday Inn Express & Suites WEST DES MOINES - JORDAN WEST, an IHG Hotel

Have stayed here before. Convenient location, easy access and availability. Staff helpful and friendly.

👍

Staff was MEH at checkin. Room was quiet. Very convenient location.

Great location. Room was spacious, clean, and very comfortable bed. Had a king size suite and had great amenities. Would definitely stay again!

Front desk staff very friendly and accommodating as we needed to extend our stay. Breakfast each morning provided perfect hours.

Great location near Jordan Creek mall and so many restaurants. Friendly service, good breakfast, and a bargain price.

Nice hotel. Good breakfast.

Nothing

Clean, comfortable place in a great area.

Very clean and comfortable. Receptionist was amazing and very friendly. We had to leave early before breakfast for an appointment but we could smell breakfast cooking and it smelled amazing.

Bathtubs are very slippery.

Nice clean hotel! Big breakfast.

Quick stop here.

Overall the stay was great. The problems we had was our reservation was changed from a two bedroom room to a single bed. A buddy and i came up to hang out and test top golf out. So having one bed wasn’t an option. I called the front desk, they confirmed our room was switched but had no other rooms with 2 beds. So they comped another single bed room for us. Which was great, inconvenient but great none-the-less. Rooms were clean, beds were very comfortable. The breakfast buffet was very lacking. Not many options and some hot food items were cold. Not to mention the pancake machine was out of order. Overall the property is in a great location, walking distance from anything you could want. Just some rather frustrating aspects to the stay.

Just a weekend away with the family for some shopping and eating.

convenient, quiet, lots of shops if one wanted. Was able to walk to dinner in evening. Starbucks across the street. Easy to get back to I-80

Would stay again

Good hotel

At the check in I was initially a bit worried by a slight odor in the lobby, but that concern went away as soon as I saw the room. It was perfectly clean and very comfortable. Parking was also easy, which was a nice bonus. I didn’t have breakfast, so I can’t give my opinion in this regard. I definitely recommend this place based on the room’s cleanliness and comfort."

The room was clean and comfortable but overall the facility was a real disappointment. We will not stay here again nor recommend it to anyone. The common area dining area was well stocked and clean the week days. However, the weekend was awful. No one wiping down tables and chairs/emptying trash etc. Yuk! After dining area was closed for the day no one appeared to man the coffee station. Coffee was old, stale and not drinkable. The exercise equipment had not been wiped down, there were no towels and no fans to keep the area cool and comfortable. Towels provided were pitiful-too small and too few. Shower door would not remain closed-which we reported but was not fixed. Ironing board cover was useless. Why bother? Trash bins outside front door needed to be emptied I could go on but will stop. Just not a good experience overall.