Holiday Inn Express & Suites WEST MEMPHIS, an IHG Hotel

Great Experience

The shower head was inadequate for my needs they were not reach far enough the shower had no non-slip material in it and I almost fell and killed myself I would not recommend this hotel to anybody that is handicapped or otherwise cuz they obviously don't care about anybody the manager did not even apologize

Parking accommodations were great and the breakfast offered was consistent with other HIE locations.

The front desk person was not very friendly when I walked in. That can makes such a huge impression. Our room didn’t have hot water so we had to move rooms after we had settled in. The new room had hot water but the faucet had to be turned just so to turn to warm. The breakfast was great and the women working in the dining room were sweet and personable.

Clean sheets and rooms. Shower needs updating.

Great customer service. The noise from the freeway was loud so it took quite a while to fall asleep. Bed was comfortable and room was clean. Quick trip right around the corner for coffee in the morning.

Exceeded expectations!

Great beds.

Staff were very nice and helpful. Room was what we needed for a family of 5 but the tub did not drain well so after 3 showers I was standing in ankle deep water while showering. Breakfast was good quality and variety but there were several pieces of hair in the batch of bacon; staff was quick to swap it out but it was clear the issue was from preparation.

Staff was friendly, efficient and helpful. Facility was very clean. Breakfast was very good and kept stocked. Overall was a very pleasant stay.

Nice property. Friendly staff.

Paper thin walls, needs new mattress but good breakfast

The facility can use some updates. Overall, the room was clean.

things in the room didn’t work and not handled properly. no one at the front desk because they’re all congregating around the corner. poor customer service FYI this was the second hotel off I40 that was a horrible experience. especially after a long distance drive

The room had mold black mold on the air conditioner vent. I couldn’t find a towel without someone else’s hair on it. The carpet is nasty and shower was not cleaned. I frequent here and this hotel is consistently getting worse.

I only have positive things to say, The staff all were courteous and helpful. The room had plenty of space. Very quiet and I had no problems sleeping. The breakfast bar was good. The rate was reasonable. I would stay here again if I come back to the area to visit.

Very nice and spacious room. The guest service and maid very friendly

Quick family update overnight. Nice breakfast options both hot and cold.

Comfortable hotel, the main reason for choosing this over similar hotels was on-site EV chargers.

Very nice hotel. Close to Bass Pro Pyramid.