Renaissance Columbus Downtown Hotel

Hotel was beautiful, immaculate, & clean. Room was very nice, clean, quiet, and nice amenities. Microwave was available by the ice machine. However, our I’ve machine on Floor 18 was not in service, and I had to keep going down to Floor 16, to get ice. Housekeeping came so late, at 4:35 pm, without notice, after our Family was just trying to settle back in our room, to eat a late lunch (after Volleyball Tournament play), so we had to grab all the hot food, and go downstairs to the lobby, so housekeeping could clean the room. The main glitch was the communication between Hotels.com & the Renaissance Hotel. Our Volleyball Club had a change in Tournament location earlier in the week, 10 minutes after I made the reservation. I called the hotel immediately, to try to cancel, but the hotel said that the cancellation had to be initiated by Hotels.com, with a cancellation confirmation number. I contacted Hotels.com immediately, and explained my situation. They said that the Renaissance Hotel had to approve the cancellation (so I was getting the “finger pointing” from both parties), and Hotels.com tried to contact the Renaissance Hotel daily for 3 consecutive days, but I was told there was “no response” from hotel management with the decision or approval of cancellation. (I prepaid the hotel stay for 2 nights, total $550 or so). Thus, I was stuck with this prepaid hotel booking, while the ENTIRE rest of the Volleyball Team stayed at a different hotel, attached to venue. Frustrating!

Had a pretty good stay definitely was a bit noisy The bathrooms could’ve been a little bit cleaner and taken care of toilet seat was loose when you went to sit on it . When the room was booked said breakfast fee went down to breakfast. They sat us told us where the food was and then gave us the bill (after we ate)for the price almost 50$for a breakfast buffet that was nowhere near worth it.

This is a standard hotel once inside the room. It was clean, but a heavy draft was felt coming through the window. Overall, a nice hotel in downtown.

great

Exceptionally clean, comfortable room. Staff was friendly and very welcoming.

paying 50 dollars for parking fees is outrageous

Great property in heart of town

Convenient.

The room was nice and clean. The bar service was not great and the beer on tap was flat and not good. Luckily there were plenty of other places for good beer.

Hotel was in need of a refresh. Carpet was worn, ice makers didn’t work, pillows were dead and bed was lumpy. The room was very dated with an industrial type toilet. Also the food in the restaurant was not of the best quality ( a member of our party became I’ll after eating the breakfast buffet). Overall it did not meet our expectations for a Renaissance Property.

The room was nice. We did not have hot water in the shower or sink. The water would serge from warm to cold.

Nothing specific

Arrival and check in was easy with the valet service and great front desk staff, Andrew in particular. Room was perfect and we had a good time at the bar.

The rooms were nice and clean. The beds and bedding were comfortable. The staff were extremely friendly.

Great location

It’s an amazing hotel to stay at because it’s downtown close to all the activities the service is great and the view from your room is amazing

It was a short stay. Close to where we had to be the next day.

Parking was hard to find, need better options other than valet but location is perfect and staff very nice

The hotel was great. I wish I knew the name of the check in lady. She was terrific. Happy with her job and it showed . Not the hotels fault , but downtown StLouis is depressing and awful. Felt odd being there. Really didn’t feel safe walking around.

Great locations staff was very friendly