Residence Inn by Marriott Fort Smith

Everything was wonderful!

We love this property and stay here every time we are in Branson. It is perfectly located and clean and quiet. We love the kitchenette and the staff are wonderful and courteous and kind. We have recommended this property to our family and friends. Thank you, The McKinney’s, Deer Patk, TX

We come to this area 2-3 times a year, this is by far the best place we have stayed! We have a favorite go to hotel now when we return. Everything was top notch!

Clean

Staff was amazing!! Room was clean and perfect.

Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager. As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

This location was under construction right as you walk into the hotel for check in. Had to take your luggage via alernative routing. Would not have stayed knowing this. No mention on website. No discount was offered for the inconvenience.

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

Great area friendly staff

The property was under construction, and no one shared that. There was no spa as the listing indicated there would be. There was no gym available due to the construction. The contractors were parked in the handicapped area, blocking the ability to move the cart into the building. Televisions did not work. This was over priced and unpleasant.

Stainds in bathroom, no sheets for fold-out and clerk said no ice maker (he was wrong)

This property is in need of a major upgrade the furniture is dirty, flooring is falling apart and the common green space area is filled with trash!

Very clean well kept and organized rooms, friendly staff, good breakfast, love it!

Nice , clean, friendly staff. Value was very good. Paid more at other hotels that were terrible. Will stay there again. Only downside pool was closed

Friendly staff

Booked a two room suite because I was traveling with three adults and two children. We arrived to find the pull out couch broken with a note saying to contact the front desk forva roll away. We did so only to find out there were no roll aways. We were offered an additional room, but by that time we were unpacked and the kids asleep. What else? The room phones did not work. The room was not clean (plenty of hair in each bathroom). The bathtub did not drain fast so we stood in dirty water. This is obviously not an upscale hotel, but the room was in need of repair. Skip forward to free breakfast... upon walking down at 7:00 on a Wednesday, they were already out of eggs and sausage. Also, not sure when swin season is in Arkansas, but it was early June and the pool was drained. The only redeeming quality of this hotel was that the front desk clerk was very sweet and tried so hard to help at midnight when we checked in and found out we were basically short one bed. However, she was very new and had to call someone else for help, but they couldn't help over the phone. Best advice, proceed with caution.