Residence Inn by Marriott Kansas City Overland Park

Such a great team here-they treated me so well as a guest!!

They were very nice and helpful. The breakfast was fantastic

👍

The clerk checking me in was very professional and kind. Had no issues pulling up my reservation and getting a room. The suite was clean and comfortable, which was nice because I was staying for 3 nights. I would recommend and would stay again when traveling here!

Very well maintained inside and out. Beeakfast muffins were questionable. But eggs and sausage patties were good.

I really liked the location and it was quiet all 4 nights that we stayed even though the parking lot was quite full. Yesi checked us in and she was very helpful and sweet. I will definitely stay here again.

Overall a good stay. Felt the breakfast was not the greatest and staff started removing some food items and utensils a good 20-30 minutes before the time that was posted but then brought out more food to put in warmers. This happened 2 days of the 3 we stayed.

The 2 rooms suite beds would have been better if they were king beds.

The hotel had been recently renovated, and was a fantastic place to stay. Very clean, and staff were very friendly and accommodating, would definitely stay again! My only complaint at all is that the heated pool wasn’t heated enough. The kids were cold while swimming and they shouldn’t have been.

Very nice and great location

Claire at the front deak was wonderful! Weather was terrible and we asked for first floor room. She accommodated us and was very pleasant. The breakfast was not very good. Did not have meat or potatoes on it. And the waffle maker needed to be placed somewhere else so people didnot stand so close to tables.

Not so good.

Our stay started out a bit rocky with our room being gone when we came in for vacation late at night. (10 PM) BUT, the staff was very helpful and helped us get it all taken care of and then some. We learned the problem was no one’s fault, but simply some miscommunication about some scheduled room maintenance that was not communicated with 3rd party booking sites. We ended up with an upgraded room and a discounted rate. The management was determined to make our stay pleasant and made our stay wonderful! We would definitely stay again. We loved having the comforts of home with the kitchen and utensils there for us to use.

Pool is down and you do not get compensation on room rate for this matter. Cleanliness in room around bathrooms and kitchen can be better. TVs in rooms also didn’t work.

Pleasant

Most of the staff were really wonderful - personable and caring while being good at their jobs. Breakfast is great and changes daily with options for everyone! The coffee is even good! The beds and bedding are comfortable and the studio was very well appointed from kitchen to bathroom. Even has beautiful up to date fixtures. The pillows really could be better. And something that sounded like a LOT of trash being loudly picked up (metal clanking and lots of rattling, lasting at least 4 minutes) at 4am, after which I wasn't able to get back to sleep for at least a couple of hours, which I really didn't have. Great place for well behaved dogs - everyone was welcoming and our dog was quite comfortable.

Hotel was obviously doing some construction and revamping of some areas. Everyone working there was very polite and thoughtful about keeping things quiet and out of peoples way quite nice and I would recommend it again.

We booked a hotel that was advertised as having a working pool. Once we checked in we were informed the pool has been closed for renovations for days. We specifically searched for a hotel with a pool as we had 3 kids with us. The front desk told us we can drive 3 miles to a sister hotel and use that pool….it was -5 out after i got off the phone with the front desk. How stupid are you all to send people out with swim suits on in that cold weather. I was told a manager would call me in the morning and discount our stay. No one has called and i was charged the full rate. So more lies. Very shady place. Hallway smells like paint Exposed electrical outlets in the hall so that is a huge safety hazard for kids around. One of the bedrooms jn the double suite we had was hot and the other was cold. The beds and pull out couch were as soft as a sheet of plywood. The breakfast was lacking.

It’s hard to review because the facility is being remodeled; painting, new carpet, etc.

Great location and a pleasant experience overall!