Staybridge Suites PLANO - RICHARDSON AREA, an IHG Hotel

This was my second stay at this property in 2 weeks. Medical travel overnight. The room was well appointed and comfortable. However, there was an issue with lack of heat. Even with the thermostat set to 75F, the room temperature only rose to 59F overnight. Good thing I grew up in Wisconsin!

This is an amazing hotel. Indoor pool and hot tub is a HUGE bonus. The breakfast is great. Fitness center has adequate machinery. We just happened to be in the only room on the ground floor right by the elevator and lounge...so we heard everyone else at the hotel...Other than that, Staybridge is a solid choice...just ask for a room further from the front.

Very loud AC unit

This was an overnight for medical reasons and I am very pleased with this property! Great room and the check in ws smooth and quick. The breakfast buffet selection is limited, but I was happy with the offerings.

my room had a very bad smell. my bed has stains on the sheets. for the money i paid i was very disappointed

Love the indoors heated pool and hot tub and also basketball for my family and the kick back at 5:30

No handicap room available, pet fees not on website. I had a service animal and was charged 75$ I was not aware of the charges. The noise wasn’t handled? There were kids playing in the hallways, like 15 kids from some football team. Of course they placed us on the same floor as them. I was in 404 they were in 402. Front desk doesn’t care about the complaints they just basically say oh ok.

ONE ELEVATOR to serve 4 floors ... NOT a double elevator. NO! One single VERY SLOW Elevator. I requested first floor. They put us on the FOURTH FLOOR. Then, the Elevator went OUT OF SERVICE within 15 minutes of our check-in. I HAD TO CARRY LUGGAGE UP 4 FLIGHTS. The front desk clerks did not care and did not want to be bothered. A Refund is EXPECTED!

Great

The double beds are full and not clean and the breakfast is acceptable. Other than that the property was great and clean and safe.

Walls must not have any soundproofing. People in room above us were very loud and the hotel staff did little about it. Breakfast was free but not good at all. Hotel does have a very nice indoor pool and outdoor grill area.

You needed to be a rocket scientist to figure out the TV. The internet kept going out. The elevator was not working so had to carry our bags 3 flights of stairs. They were working on the floor above or the people that stayed upstairs had concrete boots. Will never come back the price was not worth it. We wish we stayed somewhere else.

Lots of room. Enjoy the kitchen and all the accomodations!

Property was close to my desired location. Staff were professional and nice.

Horrible experience worse check in rude staff mold in drawers in room lights in hall flickering continuously will NEVER stay in one of these hotels again im not one to complain but this was the worst experience i have had with a hotel

Cool

The treadmills I. The fitness center did not work, which is disappointing for someone who works out daily and only chooses hotels that have fitness centers. Also, we were there for a baseball tournament and our boys didn’t get to take advantage of breakfast because it didn’t start until 730 am and that’s when we had to leave for our first game.

Extremely nice! The hotel had everything you needed and more!

Great hotel but you have to fix the air conditioner grate. It rattled all night.

Clean and quiet