그랜드 아메리카 호텔

첫도착시 도어맨,벨맨은 매우친절하여 자시간운전의 피로를 풀수있었지만, 객실샤워실 컵이 파손되어서 난 입술을 다쳐 피가났고, 늦은시간이라도 직원에게 항의했지만, 직원은 내게 사과도없었고, 내상태에는 관심조차없었다. 다음날 다시 항의하자 총지배인은 당일 근무가아니라하더니 홀담당 매니저가 내게 100불을 준다했다. 나는더 기분이 안좋았다., 총지배인이라는분이 결국 나와서 진심어린은 사과와함께, 내상태를 체크해주었고, 우리의 뜻깊은 여행을 망칠까 걱정해주며 본인이 해줄수있는 성의 표시를 다해주고싶다고했다. 행여라도 전달과정이 제대로 이뤄졌는지 확인하기위해 한국인 직원을 보내주는 배려도 감사했다. 1년전부터 준비했던곳이라 기대가 너무컸나보다. 역사있고 기풍있는곳이라 서비스도 그만큼 깊을거라생각했는데, 초기대응하는 직원들의 서비스가 실망스럽다. 다친상처는 다행히 잘 아물었지만 마음의 상처는 오래갈듯하다. 하지만 마지막까지 최선을다해 배려해주신 총지배인님께 감사인사를남기고싶다. 다시방문한다면 좋은커디션에서 투숙하고싶을뿐이다.

A beautiful hotel! The staff was very friendly and helpful! We had a great stay!!

Excellent

It’s a wonderful hotel, we loved it. However, they can do more to improve cleanliness in their hotel rooms. Thank you.

For being such a "luxury" hotel, the sheets felt as cheap as if they were bought at Walmart. Additionally, there were no extra blankets in the room, or available through the front desk. I had to turn the heat up to 78 degrees just to stop shivering, but the room never got above 70, despite the heat running constantly. Also, the website/concierge says that they can bill the car service to your room; however, they will not if your room is less than $500. I stayed for two nights, and did not find this out until after the car service dropped me off at the airport. The last thing you want to deal with while trying to catch your flight is digging out the business credit card safely tucked away in your luggage, to pay the car service on the side of the road. The hotel needs to fix their policy, or their website - very inaccurate information. If you want to shop in the boutique, nothing is under $100; but, the toy store is pretty cool. Definitely in a great location to get out and walk; plenty of locally-owned businesses (Everything Utah, Ken Sanders Rare Books, Decades, etc) nearby to enjoy.

Pleasant stay. Beautiful hotel

Beautiful room and property. Bed wasn't as comfortable as I would have expected.

Beautiful property with easy access to airport and multiple ski resorts. Close to numerous restaurants beyond those available at the hotel. Staff is friendly and accommodating. Overall, a wonderful hotel.

We had an amazing stay. Everything was great.

A perfect stay from beginning to end!

Muy bonito hotel. Cercano a muchísimas atracciones. Perfecto para viaje familiar.

Beautiful rooms, excellent service. Made our wedding night one to remember!

Antiquated though elegant and peaceful

Amazing hotel ! Hardly recommend for everyone

We love the grand America. We stay there a few times a year. It’s clean, cozy and so nice. We dislike the price to park our car and that housekeeping is always ansy and starts to ring the doorbell /knock at 7:30 am. Although checkout isn’t until 11 and I’d called to confirm that and had the do no disturb on our door.

Always well maintained and a good experience

Absolutely beautiful property. Will absolutely be back again for a longer stay

Beautiful room, very comfortable and clean!

I loved my time there!

Great place to stay