Tru by Hilton Knoxville West Turkey Creek

Great location. Clean, fresh, great hot breakfast options. Will visit again.

Check in took 15 minutes for a reservation that was made ahead of time and they have my Hilton Honors info. She was severely incompetent. Charged an extra $ pet fee even though I already paid a $ pet fee. I've been driving all day and didn't want to wait any longer. Will never stay here again.

Not so good! Cleanliness of Bathroom horrible, shower door wouldn’t seal so therefore water was all over the floor. Then we were given another room and the bathroom was full of ants. Not enough tissue and room did not cleaned daily. Not enough variety of breakfast food.

The property and staff was very friendly and courteous. The only thing was the fan in the bathroom didn’t work, other than that everything went well.

It was clean and accessible. However the fitness room needs attention. There were no towels nor sanitizing wipes available.

The cleanliness could have been better. Bathroom was in need of all sorts of repairs. All ice machines were out of order except one. For the price expected better.

Dont ask for an extra blanket or sheets heaven forbid. They "did not have any". The ice buckets are located on the first floor with no bags and were not sanitary. There were other issues, just too many to list. Will not be booking anything in the future.

Need windows to block the interstate noise

beds were the most uncomfortable I’ve slept in and the water pressure was poor. the rest was just meh

Staff is always friendly and helpful. The room was clean with necessary amenities. We did report that the small fridge needed to be colder.

Brand new hotel and reasonable rates!

Good

We were very pleased with our check in, Carla was super nice! Our room directly faced a very busy interstate, so we had very loud noise ALL night long. I don’t know if hotels.com reserved rooms are intentionally the worst rooms in the facility, but this isn’t the first time we’ve had similar experiences. We also had some heavy pot smoking close by, even though the hotel is smoke free. We know this is no fault of the hotel or hotels.com. Just that people are jerks and have no respect for themselves or others. When we complained, the front desk assured us they would address this issue. Breakfast had a nice variety in a clean environment. All of the staff we encountered were very friendly and helpful.

Don’t listen to the bad reviews. We thought this place was quite good for a fairly inexpensive stay. Room was clean and comfortable. Staff were very pleasant. Breakfast was adequate with some hot choices. I loved the comfort and social ability of the lobby!!

Our stay was comfortable and the staff and breakfast was great. However we had ants in the bathroom sink and wall.

Easily breakfast was effectbly using for me.And I booked the room was squeaky clean.

The front desk staff was not very friendly, was not offered the welcome bag. Seemed like it was inconvenient for me to be checking in at 3:20pm

All was excellent.

シンプル

Excellent place to stay. The staff was great and helpful. Loved it! Will be back many more times.