Heck in was very poor it took a long time to check in definitely room for improvement considering we had a booking and all our details were in computer we stay each year with you and this was the worst check in

It was one of the coldest hotels I’ve ever stayed out. While the temperature dropped significantly the hotel were unable to adjust making it really cold place.

Room not clean

Such a great trip! Niceat young lady who checked us in late Friday night! Room waa so amazing that both kids came to stay! Of courae that waa awesome for me! The whole weekend was great! Hotel service ....amazing!

Short but lovely stay. Loved having the fast passes for universal. Will stay again next time we visit the parks.

Gostei do hotel, porém o wifi não funciona e eles cobram 10 dólares por dia pra acessar o premium. O chuveiro bem fraco para o nivel do hotel. Tirando isso. Hotel maravilhoso.

Air ducts are nasty, power outlets are worn out that dont hold what you plug, bed lights do not work, You can see its not clean

Rooms are a good size. There is very little recycling options in the room or around the hotel. Only 1 USB socket in the whole room.

Love this hotel except it can be noisy at times (hear people yelling or the TV in other's rooms).

Solo vale la pena por el pase express a Universal

Had to call an engineer as light fittings in the bathroom were hanging down and lights flickering. Sprinkler was just fitted as a hole in the ceiling. Tv would not work (couldn’t even switch it off). The sound of children shouting down the corridors first thing in the morning and at night was not appreciated.

Maravilhoso o hotel, tudo muito pertinho dos parques, piscina boa dmais

This was our fourth time staying here and it has gone DOWN HILL. Booked rock royalty level and it was not worth it. Got to the hotel early and was told our room would be ready in “a few hours” so we swam for the afternoon. When we checked to see if our room was ready 3hrs later, we were met with the most rude staff who couldn’t answer a simple question. Finally got our room and card didn’t work. They made us wait HOURS. Our room was never cleaned during our entire visit which we felt was intentional because we expressed our frustration. TDLR save your money and stay anywhere else but hard rock.

Hotel maravilhoso, confortável e o atendimento na recepção foi excepcional. Tudo muito bom

Fantastic boat ride to the parks

Fiyatının karşılığı değil tek avantajı parka ulaşım ve fakat geçiş sağlaması

Had a blast and I love that you can walk to the parks. We ate at The Palms and loved it.

The hotel was fantastic, as soon as you walk into the lobby area there is a lovely smell. The area is beautiful with a view of the pool, there is a huge tv screen to the side with seating area where they play music videos. The lobby toilets had a seating area in them with a separate make up area too. The room (7th floor rock royalty king size ) was incredible. The bed is the biggest I’ve seen, and the pull out sofa bed is easily a double size. There are coffee/tea facilities with shower over bath, all lovely. Being on the 7th floor meant you had access to the private lounge which served breakfast and snacks throughout the day with drinks reception in the evening. The pool area is lovely, we only went at night as only stayed one night for the express passes, however, they play music through the speakers underwater and play films in the evening too. Nice bar and restaurant area although we didn’t order anything during our stay. We’ll definitely be back!

Loved the hotel, the staff were amazing and pool scene was lovely. So close to the parks.

I booked this property for early access to the parks, express passes and to stay in a hard rock hotel for the first time. The room was sold as suitable for a family of 5 (kids ages 10-12) there were only 2 double beds and we had to pay an extra $35 plus tax for a roll out bed on top of the room price and parking price. I wouldn’t stay there again in a hurry. The cost weighed out the experience