WoodSpring Suites Baltimore White Marsh - Nottingham

I was completely satisfied

Non-functional elevators, refusal to relocate disabled customers to 1st floor despite having empty rooms. Rude & nasty employees

😡

Brittany was Top Tier with her customer service and making sure you were comfortable.

I book a one night stay but once i was given the opportunity to go check the room before signings, which i checked it out, at that time i canceled my stay and left. I would not recommend. Im still fighting with expedia for a refund because i never signed nor did i stay.

The rooms did not smell good and I saw a roach

Stay is good, All staff is helpful, and are eager to help you resolve your issue. Ms Valarie, she likes to make sure that you understand every step that she’s taking to make your stay very comfortable.

I didn’t know that or what an “extended stay” hotel was until I checked in. It was not listed here as one on this site unless I missed it. The check-in process was not as smooth as what I expected. The system to pay kept going in and out. I was given a key to a room that I had to view first “to make sure it was good” before getting an official room. I thought that was sketchy enough. When I went into the room, there were no silverware/cups/plates for the kitchen, the pillows were without pillow cases (one of the pillows were at the bottom of the bed), there were limited bathroom accessories, and the towels were stained. I was able to request additional items for the room to make it more comfortable and hospitable as I was hesitant to check out the other rooms offered to me. The hallways smelled like the food in everyone’s room and the elevator was broken. Thankfully it was fixed during our stay. Despite the major issues, the room was spacious, bed was comfortable, the AC was great, front desk rep was accommodating despite my complaints, and the location was convenient for food, gas, and other needs. I will not be staying at this hotel (really motel) suite again, however, it made due for one night, and other guests looked like they were used to this type of service/standard. Please consider my review as a way to improve on customer service, cleanliness, quality of the rooms, and clarity of the type of hotel this is on 3rd party sites. Thank you, An Unsatisfied Guest

Property advertised queen beds but only had full size beds. This is a problem for larger adults.

Nothing about the staying that was good

Smells bad and not a good place to stay

I loved the fact that you can look At the room prior to check in cause the first room had roaches and the second one had been slept in and wasn’t cleaned ….when letting the front desk know she was extremely understanding and did everything she could to accommodate me but she had no control of the rooms

very dirty and smells bad . room they gave at first was used snd very dirty. all chair oeather is peeling and dirty

Not the best facility but served it’s purpose

No house keeping 1. You have to turn in your linen and towels before you can get new ones. 2. No refunds. You only get 1 roll of toilet paper per day and you have to buy dishes and pots. This should not be listed as a hotel but and extended stay.

It was ok

System was messed up n they had 30 ppl to check in n only 4 rooms

The elevator is always a issue at these hotels. I don't like that the room is not cleaned until you check out and no refund. I had a hole in my bathroom door. I also had to buy pots and dishes. This information should be listed on the website especially if the elevator is out. This is the 2nd time I have used one of these properties and the elevator was not working.

This property is a scam!!! They will asked for a $100 incidental fee and used that to charge you for another night even though you just stayed for a night. Scammers!

Property needs to be cleaned hire an exterminator!