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Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees.
Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to SaveGo staff or driver.
All prices are subject to change without prior notice.

During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
If your flight is delayed, please call SaveGo at +84948129685 or Call Traveloka Customer Service before boarding to get further confirmation.

승객은 예약 시 안내된 대로 선택한 차량의 승객 및 수하물 제한 사항을 따라야 합니다.
승객은 흡연을 할 수 없으며, 강한 냄새가 나는 물질 및/또는 위험물을 SaveGo 차량에 반입할 수 없습니다. 위험한 품목에는 날카로운 품목, 인화성 물질, 폭발물, 화학 물질, 위험 물질 및 불법 약물이 포함되지만 이에 국한되지는 않습니다.
승객은 SaveGo 차량을 운전할 수 없습니다.
승객은 범죄 또는 불법 행위를 위해 SaveGo 서비스를 이용할 수 없습니다.
위에 언급된 정책을 위반하여 발생하는 결과에 대한 책임은 승객에게 있습니다.

일정을 변경하려면 SaveGo(+84965731304)로 전화하거나/WhatsApp(+84948129685)로 전화하거나 Traveloka 고객 서비스(0804 1500 308)로 전화하세요.
일정 변경은 픽업 시간 3시간 전까지만 가능합니다.
일정 변경 요청은 차량 이용 가능 여부에 따라 결정됩니다.
일정 변경은 무료입니다. 다만, 기존 스케줄과 신규 스케줄 간 렌탈 요금에 가격 차이가 있을 경우, 그 차액은 승객이 부담합니다.

티켓을 취소하고 환불을 요청하려면 Traveloka 고객 서비스에 전화하세요. 0804-1500-308(인도네시아) / +65-3157-1471(싱가포르) / +60-15-4840-9469(말레이시아) / + 66-2-118-5400(태국) / 1900-6978(베트남) / +63-2-246-9057(필리핀) / +61290537140(호주)
약정된 픽업 시간 24시간 전까지 취소 시 환불이 가능합니다.
환불 금액은 렌탈 비용의 100%입니다.
환불 금액은 예약 시 사용한 결제 수단으로 환불됩니다.

Personal Accident Insurance Plan

Here are the benefits of SaveGo Insurance:

Medical Expenses
decided by SaveGo

Temporary Disability
decided by SaveGo

Permanent Disability / Loss of Life
decided by SaveGo

Burial Cost
not covered by SaveGo

Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and SaveGo. For more information, please contact VTS at +84979163050.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of SaveGo. Traveloka will not be held responsible for the amount paid to the Insured Person.

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