An Indian staff made a terrible mistake regarding an extra payment for a rent car without my permission even though I did not rent any cars. It turned out that he misunderstood my asian surname. But he never say sorry, even a single word at all, and seemed very arrogant to me because I am an asian? He ruined the last day of my business trip. I was so disappointed about the French generosity.

침대가 편안했고 친절한 직원 좋은 위치

편리한 위치, 가까운 기차역과 광장, 훌륭한 서비스 모두 만족스러웠다.또한 조용한 환경또한 만족에 만족!

The breakfast was fantastic and staff attentive. Great location winning walking distance to a multitude of shops and restaurants.The carpet floors in the rooms are worn,stained and filthy .Management stated they are renewing all carpet floors in rooms so hopefully that is the cases for you.

Good breakfast, staff was extremely helpful

Sadly we only had one evening and a few hours to really enjoy this amazing property . Everything about it was truly unique. The star however is the owner and host,Pascal. Our car had a falty battery and he sacrificed 4 hours of his busy day tindi battle for me with Budget Road services. Way beyond the call of duty. You will be so happy you booked a stay here.

Lovely stay here. Helpful and friendly team. Wonderful location.

Very pleasant staff, great room

Les chambres doivent être rénovées, aussi l’entretien de l’établissement pendant le déjeuner est inacceptable, la qualité des serviettes, grandeur des chambres et non fonctionnel!!! Sommes très déçus….

Udemærket hotel Smart TV virkede ikke i 1 1/2 døgn. Tjeneren glemte flere af vores bestillinger. Ellers et fint hotel med pool og dejlig stort værelse.

Petit dej parfait personnel adorable. Grande chambre et salle de bains très pratique. Deux bémols… ps de wifi en début de séjour et une déco un peu année 80 … mais rien de grave ! L’emplacement est top !

Chambre exiguë. Rangement très restreint. Pas digne d’un 4 étoiles

Todo excelente

Our bed had a plastic cover over the mattress! This was far too hot and uncomfortable.

A great location with a great and friendly staff. The pool is great.

Probablement une des meilleur hôtel de Aix en Provence avec la piscine, l’emplacement et la propreté deschambres rénovées, hébergement facile à recommander, merci

There was little room for suitcases. We used a bench under the desk area and the other was put on the floor. The closet was too small for suitcases. I had to pick up a dead bee under the window. The reading light on one side of the bed didn't work. The carpet was stained. Yes, we let them know. We stayed 3 nights and for $900 the room was cramped and uninspired. I got a text saying if we pre-check in we could get our key at noon upon arrival. When trying to take advantage of this the site didn't work. We ended up waiting almost 4 hours for our room. Others waiting for their room were sought out to let them know their room was ready. We asked for the same since we were also in the lobby but know one notified us. We had to go up every hour or so and check. Someone used our room number to pay for their breakfast. Checking out in the middle of the night to catch our flight we had to sort of that out, too. We were not offered the little treat (something Aix is known for) but were offered it when we left after seeing them behind the front desk. The nighttime receptionist said he was surprised we weren't offered them when we arrived. It's the little things. We've been to Europe many times and usually just go with the flow but this hotel was just off in so many ways. Small rooms are common in Europe but this was pretty cramped for 2 people. The shower was nice. The beds pretty comfortable.

Nice property, very close to Aix centre, yet away from its business. Lovely swimming pool area. Hotel a bit dated but nothing that detracts from the stay. Rooms with balconies looked particularly appealing, but they were not available for our dates of stay. Aix is beautiful!

Hôtel très bien tenu, le personnel est très souriant (chose plutôt rare désormais) Peu bruyant et proche de l’avenue principale et de la gare

I loved my stay at this very well-located and pleasant hotel! The staff were a standout for being so lovely, and the internal public spaces and my room were great. I do wish the pool area was as stylish as the photos implied,