The hotel and the room we stayed in were lovely, very clean and all looked recently redecorated. We didn't use the underground car park as it is indeed very tight. We booked a family room but had no bedding for the sofa bed or a large towel for the 3rd person. When asked for some, we were given one pillow and a duvet without a cover. We had some issues with one of the meals we ordered for dinner that the staff managed to rectify. However, the quality of the food is not great and would not recommend for dinner. I paid £6.95 for a bowl of what I am most certain it was a tinned Heinz chicken soup with some bread and butter. Breakfast was lovely, staff is nice and polite.