1.) service okay (but need to improve from time to time, staff should be more friendly (6/10). 2.) facility not really helping (5/10).especially no phone at room to make a call. no coffee & tea, no shower cap, no hanger and what's make me really disappointed is, no plug near to the mirror for plug in hair dryer even the mirror so big like a door. the plug is very far from the mirror, even in toilet also no plug at all 😫 3.) cleanliness is okay (7/10).. I am staying at room 516 (17/aug/19)