The hotel facilities & rooms are nice. I just got annoyed by the hotel staff couldn't help me (or maybe they're too lazy?). First time I came and opened the lobby door, they were around 3-5 FDA already saw me brought luggages & bags, but no one came to help me. Then when I asked for laundry, they told me to bring my own laundry to lobby/receptionist. While my laundry is already done, they just called & asked me came to lobby to take my laundry back to room. So confused the 5 stars hotel even don't have housekeeping to bring/send laundry to guest ' s room? So I decided just stay for 2 nights & move to another better hotel.