Staff were friendly and accommodating. I had requested for a birthday decor of our room and they delivered very well, It was a beautiful decor. However, some of the services were not so good, such as the hotel restaurant. During breakfast, we found a lot of ants in and around the cutleries used to serve the food. Then, we found several cockroaches roaming around the food especially at the bread station. I complained to the staff at the restaurant and at the front desk but they did not take my complaints with any seriousness. This was very dissapointing as it is directly related to basic cleanliness and hygiene. Furthermore, in our room the shower head was not functioning well and I reported this to the front desk and they sent maintenance to have a look. The maintenance personnel came to check and said this is not broken even when I showed him what the problem was. It was frustrating because it affected our stay experience. Hope all this can be rectified.