Apartment in Johor Bahru - City Center

So far good, every time I go on holiday to JB, I always stay at KSL, since 17 years ago. From there being dinosaurs, until the dinosaurs got lost in the swimming pool hahaha. But never bored 😉

Very strategic loc. You can walk from there to JB city central & all. As for travellers from SG to JB, you can reach the hotel just by walking (connecting floors are there from the JB ktmb station/JB checkpoint, through the mall JB city central at the 3rd floor). The hotel is right across the side of JB city central. I brought luggage (24 cm2) but find it easy to move around from the hotel to the ktmb station (less than 15 mins walk with big luggage).

Convenience to place I want to go

Toilet Shower good. Hairdryer have to ask end up spoiled. Wifi keep on changing without guess aware and have to ask for it. From reception ask to call room cannot call

It's damn bad. Everything is old and in bad condition. Toilet stinks. Bathtub is rusty. The water heater is not working properly. Aircon not cold. I was in room 1233. Swimming pool is dirty. Breakfast selection is limited and horrible. Seriously the worst hotel i've been in. Do not come to this place. Citrus hotel which is just across and cheaper is much much much better.

The staff almost went into room without permission.

Our experience at the hotel was excellent. The location, dining options, and spacious accommodations were remarkable. However, there are some aspects of the interior that warrant attention. The doors, cupboards, and restroom facilities are outdated and constructed from wood. While the restroom is generously sized, it is lacking in hooks or shelving for personal items. Overall, we enjoyed our stay at the hotel.

1st time stay here and very comfort

Very good, clean and comfort. Breakfast is tasty, nice hotel

Due to recent flooding in Johor Bahru, I reached out to the hotel via email on 12Jan to request booking refund for stay on 18Jan considering that the flood might impact accessibility of the hotel. I didn't get any response and was hoping that IHG had better customer service and at least respond to requests/queries, regardless of the decision to accept the refund or not. This disappointed me as repeat customer of IHG in other sites.