Cititel Hotel Dumai

Hotels
Preferred Partner
8,3
/10

Very Good

1.878 reviews

What Guests Say About Their Stay

Distance To City Center (20)
Family Friendly (13)
Staff Friendliness (13)
Bedroom (12)
Guest
9,7
/ 10
The room is good and clean, according to the price. Strategic location. Excellent service, they provide free city shuttle service. The breakfast is also pretty good. Very recommended.
Edwin
8,5
/ 10
New hotel, good place, reasonable price.
In the Area
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Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Cititel Hotel Dumai is a good choice when you are visiting Dumai Kota. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Cititel Hotel Dumai

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Jalan Jendral Sudirman No. 429 A Riau Indonesia, Dumai Kota, Dumai, Riau, Indonesia, -28811
Lobby Cititel Hotel Dumai
Lobby 2 Cititel Hotel Dumai

Discover More About Cititel Hotel Dumai

About Cititel Hotel Dumai

Cititel Hotel Dumai is a premier accommodation option located in the heart of Dumai, Indonesia. This hotel is designed to cater to both business and leisure travelers, offering a blend of comfort, convenience, and modern amenities. With its strategic location, guests can easily access various attractions and business districts, making it an ideal choice for those visiting the city.

The hotel features a contemporary design that reflects the vibrant culture of Dumai. Each room is thoughtfully furnished with modern decor and equipped with essential amenities, ensuring a comfortable stay. Guests can enjoy stunning views of the city from their rooms, adding to the overall experience. The hotel prides itself on providing exceptional service, with a dedicated staff ready to assist with any needs or inquiries.

Cititel Hotel Dumai offers a variety of room types, from standard rooms to luxurious suites, accommodating different preferences and budgets. Each room is equipped with high-speed internet access, flat-screen TVs, and comfortable bedding, ensuring a restful night’s sleep. The hotel also features a restaurant that serves a range of local and international dishes, perfect for satisfying any palate.

For those looking to unwind, the hotel provides various recreational facilities, including a fitness center and a swimming pool. Whether you want to maintain your workout routine or simply relax by the poolside, Cititel Hotel Dumai has you covered. Additionally, the hotel offers meeting and event spaces, making it a suitable venue for business conferences, weddings, and other gatherings.

Why You Should Stay at Cititel Hotel Dumai

Choosing Cititel Hotel Dumai for your stay comes with numerous advantages. First and foremost, its prime location allows easy access to key attractions and business areas in Dumai. Whether you’re in town for work or leisure, you’ll find that everything you need is just a short distance away.

Moreover, the hotel’s commitment to guest satisfaction is evident in its attentive service and well-maintained facilities. Guests can expect a warm welcome and personalized attention throughout their stay. The combination of comfort, convenience, and quality service makes Cititel Hotel Dumai a top choice for travelers.

Best Time to Stay at Cititel Hotel Dumai

The best time to visit Dumai and stay at Cititel Hotel Dumai is during the dry season, which typically runs from April to October. During these months, the weather is generally pleasant, making it ideal for exploring the city and its surroundings. However, if you prefer fewer crowds and lower rates, consider visiting during the shoulder seasons of March and November.

Transportation and Accessibility

Access to the Airport

Cititel Hotel Dumai is conveniently located approximately 15 kilometers from Pinang Kampai Airport, making it easily accessible for travelers arriving by air. The hotel offers shuttle services for guests, ensuring a hassle-free transfer to and from the airport. Additionally, taxis and ride-sharing services are readily available, providing further convenience for those traveling to and from the airport.

Public Transportation

For those who prefer public transportation, Dumai has a variety of options, including buses and local taxis. The hotel’s central location makes it easy to access public transport routes, allowing guests to explore the city and its attractions without the need for a personal vehicle. The friendly hotel staff can assist with directions and transportation arrangements, ensuring a smooth travel experience.

Unique Facilities at Cititel Hotel Dumai

1. Swimming Pool

The swimming pool at Cititel Hotel Dumai is a perfect spot for relaxation. Surrounded by lush greenery, it offers a serene environment for guests to unwind after a long day of exploring the city. Whether you want to take a refreshing dip or lounge by the poolside with a good book, this facility caters to all your leisure needs.

2. Fitness Center

For fitness enthusiasts, the hotel features a well-equipped fitness center. Guests can maintain their workout routines with a range of exercise equipment available, including treadmills, weights, and more. The fitness center is designed to accommodate all fitness levels, ensuring that everyone can stay active during their stay.

3. Restaurant and Bar

The on-site restaurant at Cititel Hotel Dumai offers a diverse menu featuring both local and international cuisine. Guests can enjoy delicious meals prepared by skilled chefs in a comfortable setting. The bar area is perfect for unwinding with a drink after a busy day, providing a relaxed atmosphere to socialize or simply enjoy some quiet time.

Nearby Attractions at Cititel Hotel Dumai

1. Dumai Beach

Dumai Beach is a beautiful coastal area located just 10 kilometers from Cititel Hotel Dumai. This beach is known for its soft sands and clear waters, making it a popular spot for both locals and tourists. Visitors can enjoy various activities such as swimming, sunbathing, and beach volleyball. The beach is also lined with local eateries where you can savor fresh seafood while enjoying the ocean view.

2. Taman Bukit Gelanggang

Located approximately 5 kilometers from the hotel, Taman Bukit Gelanggang is a lovely park that offers a peaceful retreat from the hustle and bustle of the city. The park features walking paths, lush greenery, and playgrounds, making it an ideal spot for families. Visitors can enjoy leisurely strolls, picnics, or simply relax in the serene environment.

3. Masjid Agung Dumai

Masjid Agung Dumai, situated about 3 kilometers from Cititel Hotel Dumai, is a stunning mosque known for its beautiful architecture and serene atmosphere. Visitors are welcome to explore the mosque and learn about its significance in the local community. The mosque is a great place to appreciate the cultural heritage of Dumai and witness the local religious practices.

4. Dumai City Square

Just 2 kilometers from the hotel, Dumai City Square is a vibrant area filled with shops, restaurants, and entertainment options. It’s a great place to experience the local culture, shop for souvenirs, or enjoy a meal at one of the many eateries. The square often hosts events and festivals, providing visitors with a taste of the local lifestyle.

5. Bukit Kapur

Bukit Kapur, located around 12 kilometers from Cititel Hotel Dumai, is a scenic hill that offers breathtaking views of the surrounding landscape. It’s a popular spot for hiking and outdoor activities, attracting nature lovers and adventure seekers. The area is rich in flora and fauna, making it a great place for photography and exploration.

6. Museum Daerah Dumai

The Museum Daerah Dumai, situated approximately 4 kilometers from the hotel, showcases the history and culture of the Dumai region. Visitors can explore various exhibits that highlight the local heritage, including traditional crafts, historical artifacts, and more. The museum provides a fascinating insight into the area’s past and is a must-visit for history enthusiasts.

7. Pantai Selat Malaka

Pantai Selat Malaka is another beautiful beach located about 15 kilometers from Cititel Hotel Dumai. This beach is known for its stunning sunsets and tranquil atmosphere. It’s an excellent spot for relaxation, beachcombing, and enjoying the natural beauty of the coastline. Visitors can also indulge in water sports or simply enjoy a leisurely day by the sea.

8. Taman Wisata Alam Dumai

Taman Wisata Alam Dumai, located around 20 kilometers from the hotel, is a nature reserve that offers a glimpse into the region’s rich biodiversity. Visitors can explore walking trails, observe wildlife, and enjoy the lush surroundings. It’s a perfect destination for eco-tourism and those looking to connect with nature.

9. Pusat Oleh-Oleh Dumai

Pusat Oleh-Oleh Dumai, situated about 6 kilometers from Cititel Hotel Dumai, is a popular shopping destination for souvenirs and local handicrafts. Visitors can find a variety of unique items to take home, including traditional snacks, crafts, and clothing. It’s a great place to experience the local culture and support local artisans.

10. Waterboom Dumai

Waterboom Dumai, located approximately 8 kilometers from the hotel, is a fun water park that offers a variety of attractions for families and thrill-seekers alike. With water slides, pools, and play areas, it’s an ideal spot for a day of fun in the sun. The park is well-maintained and provides a safe environment for visitors of all ages.

Tips and Tricks for Staying at Cititel Hotel Dumai

Tips During Your Stay

To make the most of your stay at Cititel Hotel Dumai, consider these tips: First, take advantage of the hotel’s concierge services to get recommendations for local attractions and dining options. They can provide valuable insights and help you plan your itinerary. Additionally, don’t forget to explore the hotel’s amenities, such as the fitness center and swimming pool, to enhance your experience.

Tips for Enjoying Hotel Facilities

When using the hotel facilities, be sure to check the operating hours for the fitness center and pool to avoid any disappointments. If you’re planning to dine at the hotel restaurant, consider making a reservation, especially during peak hours. Lastly, take some time to relax in the lounge areas, where you can enjoy a quiet moment or socialize with fellow guests.

Why Book Cititel Hotel Dumai on Traveloka

Extensive Accommodation Options

When you book Cititel Hotel Dumai through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly rooms or luxurious suites, Traveloka has something for everyone. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers easy and flexible payment options, including the ability to pay at the hotel. This feature allows you to save even more with the PayLater option, giving you the freedom to manage your travel expenses without any hassle. With various payment methods available, booking your stay has never been more convenient.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which rewards you with amazing benefits and special perks. As you accumulate points, you can enjoy discounts on future bookings, exclusive offers, and more. It’s a great way to enhance your travel experience and save money on your next trip.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Cititel Hotel Dumai. These reviews provide valuable insights into the hotel’s services, facilities, and overall guest experience. By reading real guest feedback, you can make informed decisions and choose the best accommodation for your needs.

With all these advantages, there’s no reason not to choose Cititel Hotel Dumai for your next stay in Dumai. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Cititel Hotel Dumai

Bar, Cafe and Lounge Cititel Hotel Dumai
Bar, Cafe and Lounge
Entertainment Facility Cititel Hotel Dumai
Entertainment Facility
Lobby Cititel Hotel Dumai
Lobby
Exterior Cititel Hotel Dumai
Exterior
Bedroom Cititel Hotel Dumai
Bedroom

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Vegetarian meal

Shuttle Service

  • Cruise shuttle
  • Ferry terminal shuttle
  • Train station pickup
  • Airport transfer

Things to Do

  • TV lounge

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Cititel Hotel Dumai

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Cititel Hotel Dumai
71
Number of floors in Cititel Hotel Dumai
4
Another facilities in Cititel Hotel Dumai
Bellhop, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in Cititel Hotel Dumai

What are available facilities at Cititel Hotel Dumai?
There are top facilites at Cititel Hotel Dumai such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cititel Hotel Dumai?
The standard check-in time at Cititel Hotel Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Cititel Hotel Dumai provide breakfast?
Yes, Cititel Hotel Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Cititel Hotel Dumai

8,3
Very Good

From 1.878 reviews

Provided by travelers on
Cleanliness

8,4

Room Comfort

8,3

Meal

8,3

Location

8,5

Service and Facilites

8,3

People often mention about Cititel Hotel Dumai
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Bathroom (16)
Distance to City Center (15)
Bedroom (14)
Ambiance (13)
Staff Friendliness (12)
Room Space (12)
Taste (11)
Family Friendly (10)
Hotel Area (10)
In-house Restaurant (9)
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Traveler Reviews Cititel Hotel Dumai

Number of reviews per page
20
40
Customer reviews
Micani Y.
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8,9

/10

Reviewed 5 day(s) ago

The shower water is very salty, please fix it.
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F***h
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Staycation
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6,2

/10

Reviewed 2 week(s) ago

The bathroom is with sea water, not brackish water, and it makes your eyes sore. CS is rude and unfriendly. Asking for a change of bed sheet was not given the reason that there was no stock even though I stayed for 3 days. And asking for a king bed was given a twin bed combined. Worst hotel.
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1 people find it helpful

I***e
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6,3

/10

Reviewed 2 week(s) ago

The hotel is close to everything, I stayed here last night, the car was parked in the front lobby and I made sure to the security guard that it was safe. In fact, in the morning my tire was completely flat (not leaking), the sheets were dirty as if they had not been changed. I asked for accountability but there were many reasons. LOSS.
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T***h
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Leisure
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7,9

/10

Reviewed 3 week(s) ago

The water in the bathroom is not clean & tastes salty like sea water when gargling. The room smells of cigarettes, even though I ordered a Non-Smoking Room. The bathroom still has cigarette ash & hair residue. The room is small. There are no parking attendants in the car park area. The hotel lobby is dark & people are free to roam around smoking in the hotel lobby area.
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Bonimarch v. f. m.
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Leisure
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5,6

/10

Reviewed 3 week(s) ago

we booked a hotel room and then doubled the room and one of the hotels I took and gave me a room that was not suitable for me such as the bathroom smelled and was salty when taking a shower and brushing my teeth and gargling, the AC was hot, the TV had no channels and to make a refund for the doubled room it could not be canceled and I felt a loss there, please Traveloka be more strict about this problem, because I suffered a big loss there
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2 people find it helpful

D***o
icon-origin-TRAVELOKA

8,5

/10

Reviewed 7 week(s) ago

The bath water is brackish and a bit salty, so pay more attention to this when bathing.
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1 people find it helpful

A***a
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8,3

/10

Reviewed 7 week(s) ago

The water is salty, the floor is damp and sticky :( if you want to go to Malaysia, there is a ticket counter in front and there are pedicabs that can take you anywhere.
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1 people find it helpful

S***a
icon-origin-TRAVELOKA

10,0

/10

Reviewed 9 week(s) ago

thank you cititel, it keeps growing and getting better
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M***d
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Medical
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6,8

/10

Reviewed 10 week(s) ago

The hotel staff and service are good and fast, but the cleanliness of the hotel room, especially the bathroom, needs to be improved because in my opinion it is no longer suitable for use. The shower is rusty and has green marks, the faucet is also like that, the smell in the bathroom needs to be fixed, the water from the bathroom even goes up to the front of the bathroom door,
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1 people find it helpful

M***a
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8,5

/10

Reviewed 12 week(s) ago

For room comfort it's quite good
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Guest
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Staycation
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8,5

/10

Reviewed 12 week(s) ago

Clean room, quite good breakfast, friendly staff
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1 people find it helpful

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Runy T.
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Leisure
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10,0

/10

Reviewed 13 week(s) ago

All is ok, with the cheap price the breakfast is quite complete.
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1 people find it helpful

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astuti t.
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9,4

/10

Reviewed 14 week(s) ago

Clean and the price is still standard
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N***a
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8,5

/10

Reviewed 17 week(s) ago

Okay for the standard promotional price
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n***r
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Transit
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6,5

/10

Reviewed 17 week(s) ago

It's already a hotel standard but needs to be improved further
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1 people find it helpful

L***n
icon-Leisure
Leisure
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8,5

/10

Reviewed 20 week(s) ago

The staff is not friendly, the food is not good, the water is dirty, minus
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1 people find it helpful

R***n
icon-Business
Business
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6,7

/10

Reviewed 20 week(s) ago

Very strategic location in the middle of the city. The bedsheets and pillows are fragrant although not naturally white (there are scribbles/stains). The receptionists are trainees so they are not very agile in serving guests and are not very friendly (hospitality). Overall I like the place, Cititel, but there must be improvements soon so that guests are not disappointed. Thanks
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2 people find it helpful

P***o
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8,5

/10

Reviewed 20 week(s) ago

cool and steady... josss.. clean
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B***a
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Business
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7,1

/10

Reviewed 22 week(s) ago

Have stayed here many times but had a bad experience the last time I stayed here. In the afternoon, suddenly the door was banged on without being knocked and it happened again at night. They said the front office did not inform if the room already had a guest, even the next morning there were still people knocking on the hotel room door with the excuse of looking for someone. Some time before that, I also got calls several times in the morning and evening by someone who doesn't know whether it was a prank or who. 👎🏻👎🏻
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khairunazri@yahoo.com
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6,5

/10

Reviewed 22 week(s) ago

Cons: Salty water; Thin towels; Rusty bathroom equipment; No tissue; No trash can; Dead phone; Slow wifi; Soap & shampoo in one; And. Not worth the price. Pros: Clean enough. Cold AC.
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3 people find it helpful

Number of reviews per page
20
40

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Bedroom 4 Cititel Hotel Dumai

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.