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Grand Zuri Hotel Dumai
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Grand Zuri Hotel Dumai
Hotels
Preferred Partner
8,7
/10
Very Good
1.772 reviews
What Guests Say About Their Stay
Staff Friendliness (53)
Bedroom (52)
Distance To City Center (51)
Ambiance (51)
Erwin N. P.
10,0
/ 10
Convenient hotel nearby Pelindo Port of Dumai. Many store and minimarket arround the hotel. Superior room was spacious, I got a room without window for non-smoking room.
edwin
10,0
/ 10
Very friendly staff, thanks mr ivandi
In the Area
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Jendral Sudirman No. 88 Dumai, Riau, Dumai Timur, Dumai, Riau, Indonesia, 28812
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Grand Zuri Hotel Dumai
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Jendral Sudirman No. 88 Dumai, Riau, Dumai Timur, Dumai, Riau, Indonesia, 28812
Discover More About Grand Zuri Hotel Dumai
Location
Grand Zuri Hotel Dumai strategically located in the heart of Dumai, in Jl. Jenderal Sudirman. Only 10 minutes from Pinang Kampai Airport, 5 minutes to Government Office Center and or Business Center.
The hotel has a very good location, also near the Pinang Kampai Airport (DUM), which is only 7.55 km away.
This hotel is very easy to find since it is strategically positioned close to public facilities.
About Grand Zuri Hotel Dumai
Spacious Lobby with the millennial design will welcome you upon arrival, directly connected with Makan Place which offers informal, all-day dining: breakfast, lunch, and dinner, from local dishes to international delights. Interiors are designed to create a vibrant and friendly environment for all guests. The VIP room is available.
The hotel houses 111 rooms. All rooms and suites feature vibrant modern design and amenities to ensure an exceptional sense of comfort: Zuri Dream by Zees® beddings, power shower, 5 stars sanitary by Toto, 42 inches LED TV and free Wi-Fi.
4 Function rooms are available for your needs, equipped with full meeting room facilities.
1 Grand ballroom caters up to 1,500 persons, the largest ballrooms in Dumai.
Grand Zuri Hotel Dumai is the home of Zuri on Top, the highest infinity pool, sky bar & lounge in Dumai.
All facilities in Grand Zuri Hotel Dumai
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Accommodation Services
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Fullboard with drinks
- Fullboard with non-alcoholic drinks
- Gala dinner
- Free breakfast
- Halfboard with non-alcoholic drinks
- Hot breakfast
- Poolside bar
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Wedding service
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
- Terrace
Public Facilities
- Parking
- Coffee shop
- Early check-in
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Business centre
- Theatre/auditorium
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Accessibilty
- Accessibility equipment
- Accessible parking
- Disabled access friendly
- Braille or raised signage
- In-room accessibility
- Roll-in shower
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Shops
- Supermarket
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Sauna
- Spa
Connectivity
- Internet point
- LAN Internet
- Free WiFi
- WiFi in public area (surcharge)
Transportation
- Secure parking
- Valet parking
- Valet parking (surcharge)
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Grand Zuri Hotel Dumai
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Grand Zuri Hotel Dumai | 109 |
Number of floors in Grand Zuri Hotel Dumai | 9 |
Another facilities in Grand Zuri Hotel Dumai | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Grand Zuri Hotel Dumai
What are available facilities at Grand Zuri Hotel Dumai?
There are top facilites at Grand Zuri Hotel Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri Hotel Dumai?
The standard check-in time at Grand Zuri Hotel Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Zuri Hotel Dumai provide breakfast?
Yes, Grand Zuri Hotel Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Grand Zuri Hotel Dumai
Traveloka (1.772)
8,7
Very Good
From 1.772 reviews
Provided by travelers on
Cleanliness
8,8
Room Comfort
8,8
Meal
8,6
Location
8,9
Service and Facilites
8,8
People often mention about Grand Zuri Hotel Dumai
All
Distance to City Center (37)
Staff Friendliness (36)
Bedroom (34)
Hotel Area (32)
Ambiance (31)
Room Space (31)
Taste (30)
Family Friendly (29)
Bathroom (29)
Variety (28)
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Traveler Reviews Grand Zuri Hotel Dumai
Number of reviews per page
20
40
Customer reviews
B***s
Staycation
8,5
/10
Reviewed 1 week(s) ago
Thank you for the comfort given to my father during his stay at Grand Zuri. Hopefully he can return there.
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Accommodation's Reply
19 Apr 2025
Dear B*s. We are very grateful for your trust in choosing Grand Zuri for your father's comfort. It is very encouraging to hear that he had a good experience staying with us. We hope your father is always healthy and we will be happy to welcome him back to Grand Zuri in the future. Do not hesitate to contact us if you have any special needs for your next visit. Best regards. Dimas Wira Kresna. General Manager
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AM
Aorin M.
10,0
/10
Reviewed 1 week(s) ago
Cheap price with premium quality.
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Accommodation's Reply
15 Apr 2025
Dear Aorin M., Warmest greetings from Grand Zuri Dumai! Thank you very much for your positive review. We are very pleased to hear that you rate our price as affordable with premium quality. Guest satisfaction is our top priority, and we always strive to provide the best service with exceptional value. We greatly appreciate your feedback, and this will be a motivation for our entire team to continue to improve the quality of service and facilities that we provide. We look forward to welcoming you back to Grand Zuri Dumai in the near future for an even more enjoyable experience. Thank you. Best Regards. Dimas Wira Kresna. General Manager
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Sukariyah
8,5
/10
Reviewed 1 week(s) ago
It's great for those who bring their families.
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Accommodation's Reply
15 Apr 2025
Dear Sukariyah, Warmest greetings from Grand Zuri Dumai! Thank you very much for your positive review. We are very happy to hear that you had an experience that exceeded your expectations during your stay at Grand Zuri Dumai. Guest satisfaction is our top priority, and we always strive to provide the best service with exceptional value. We greatly appreciate your feedback, and this will be a motivation for our entire team to continue to improve the quality of service and facilities that we provide. We look forward to welcoming you back to Grand Zuri Dumai in the near future for an even more enjoyable experience. Thank you. Best regards. Dimas Wira Kresna. General Manager
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G***t
Business
8,5
/10
Reviewed 2 week(s) ago
Comfortable and always come here when on duty in Dumai.
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Accommodation's Reply
16 Apr 2025
Dear G*t. Thank you very much for your review and for your loyalty in choosing Grand Zuri Dumai every time you are on duty in Dumai. We are very happy to hear that you always feel comfortable staying at our hotel. It is an honor for us to be your first choice. We are committed to continuing to maintain the comfort and quality of service so that every official visit you make in Dumai feels like home. We look forward to welcoming you back. Best regards. Dimas Wira Kresna. General Manager
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mp
muthia p.
10,0
/10
Reviewed 2 week(s) ago
The room is clean, comfortable, the service is also good.
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Accommodation's Reply
12 Apr 2025
Dear Muthia, Thank you for your wonderful review. We are delighted to learn that our attention to detail in maintaining cleanliness and creating comfort, as well as the team’s dedication to providing excellent service, have left a positive impression on you. Your comments affirm our commitment to always provide the best. We look forward to welcoming you back. Best regards, Dimas Wira Kresna. General Manager
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T***h
Leisure
10,0
/10
Reviewed 3 week(s) ago
Overall it's good, but in the bathroom there is no shower hose at all, making it a bit difficult to use the bathroom.
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1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear T*h. Thank you for your review. We are glad that you enjoyed your overall stay. We understand that the absence of a shower hose in the bathroom is a concern for you. We would like to inform you that shower hose facilities are not available in our bathrooms at this time. We apologize for any inconvenience caused. We are constantly working to improve our facilities and your feedback is very valuable in this process. We will consider your feedback for future improvements. We hope that you continue to enjoy your stay with us and we look forward to welcoming you back. Best regards. Dimas Wira Kresna. General Manager
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R***n
10,0
/10
Reviewed 3 week(s) ago
More menu for food and new food.
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Accommodation's Reply
03 Apr 2025
Dear R***n
Warmest greetings from Grand Zuri Dumai!
Thank you for your positive review regarding your dining experience at Grand Zuri Dumai. We are delighted to hear that you enjoyed our variety of food menus and discovered delicious new dishes.
At Grand Zuri Dumai, we always strive to provide a memorable culinary experience for every guest. We continuously innovate and update our menu with fresh and exciting dishes, both from local and international cuisines.
We greatly appreciate your feedback and will continue to improve our service quality and menu variety. We hope to welcome you back to Grand Zuri Dumai in the near future for an even more satisfying dining experience.
Thank You
Best Regard
Dimas Wira Kresna
General Manager
AI
Ade I.
Staycation
9,6
/10
Reviewed 3 week(s) ago
every year. more than 5 times during Eid, my family and I have stayed at Grand Zuri Dumai. every time after Eid prayer, we enjoy a typical Eid breakfast. typical Malay and a very happy moment on Eid morning. keep going, my Grand Zuri Dumai. Aamiin. Hotel staff, thank you for your dedication in serving hotel guests and may Allah repay all the kindness given. success and glory!!!
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Accommodation's Reply
07 Apr 2025
Dear Ade I. Our deepest gratitude for the loyalty of you and your family who have made Grand Zuri Dumai a part of your Eid tradition for years. We are very touched to hear how happy your Eid moment was at our hotel, especially when enjoying the special Eid breakfast that we serve. We and all the staff of Grand Zuri Dumai feel honored to be a part of this special moment. We are committed to continuing to maintain this tradition and provide the best service for you and your family. May Allah SWT repay all the kindness that you have given and bestow blessings on your family. Aamiin. We also thank all the staff of Grand Zuri Dumai for their dedication and hard work. May Allah SWT repay all their kindness. Success and glory always to all of us! Best Regards. Dimas WIra Kresna. General Manager
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R***a
9,6
/10
Reviewed 5 week(s) ago
For healing, it's really great.
Thank you for the service from Mr. Joni and Mrs. Saida
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Accommodation's Reply
28 Mar 2025
Dear R*A. Thank you very much for your positive review! We are very happy to hear that you had a wonderful experience at Grand Zuri Dumai. We strive to create a calm and comfortable atmosphere for all of our guests, and we are delighted to know that you felt that way. We also greatly appreciate your compliments to Mr. Joni and Mrs. Saida. They are dedicated members of our team who always strive to provide the best service to our guests. We will convey your appreciation to them. We look forward to welcoming you back to Grand Zuri Dumai for an even better experience in the future. Sincerely, Dimas Wira Kresna. General Manager
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A***n
8,5
/10
Reviewed 7 week(s) ago
The best affordable four star hotel in the city center
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Accommodation's Reply
09 Mar 2025
Dear A*n. Thank you for your positive review! We are very pleased to hear that you rated Grand Zuri Dumai as the best affordable four-star hotel strategically located in the city center. We always strive to provide a special stay experience for every guest. We look forward to welcoming you back soon. Best regards. DImas Wira Kresna. General Manager
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J***i
9,7
/10
Reviewed 7 week(s) ago
Brush and toothpaste should be provided every day 2 pieces and towels are changed every day. Thank you
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Accommodation's Reply
08 Mar 2025
Dear J*i. Thank you for your feedback. We will consider your suggestions to improve our service. We are committed to providing a comfortable stay experience for all guests. We hope to serve you well in the future. Thank you. Best Regards. DImas WIra Kresna. General Manager
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AA
Acep A.
10,0
/10
Reviewed 8 week(s) ago
Friendly staff, spacious rooms, clean and tidy
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Accommodation's Reply
08 Mar 2025
Warm greetings from Grand Zuri Dumai! Thank you for your positive review of Grand Zuri Dumai. We are very happy to hear that you enjoyed our service and the cleanliness of our rooms. Our team always strives to provide the best stay experience for every guest. We will continue to strive to improve the quality of our services. See you again at Grand Zuri Dumai!"thank you. Best regards. Dimas Wira Kresna. General Manager
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RS
ROMI S.
Business
9,7
/10
Reviewed 8 week(s) ago
the room is comfortable and impressive, but the food is not very tasty
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Accommodation's Reply
03 Mar 2025
Dear ROMI s. Thank you very much for taking the time to share your experience at Grand Zuri Dumai. We greatly appreciate any feedback from our guests, as it is very important for us to improve the quality of our services. We are very happy to hear that you enjoyed the comfort and impression of our rooms. Guest comfort is our top priority, and we strive to create an unforgettable stay experience. However, we are very sorry to hear that your culinary experience did not meet your expectations. We understand how important food quality is to a stay experience, and we apologize for the inconvenience you experienced. We will immediately pass on your feedback to our culinary team for in-depth evaluation and immediate improvement. We will ensure that our food quality and taste standards are improved, and we will continue to strive to provide a better culinary experience for our guests. We hope that you will give us the opportunity to welcome you back to Grand Zuri Dumai in the future, and we will do our best to provide a more satisfying experience. Best regards. Dimas Wira Kresna. General Manager
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T***y
Business
10,0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, clean and comfortable. I recommend staying here.
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Accommodation's Reply
03 Mar 2025
T*y Dear. Warmest greetings from Grand Zuri Dumai. Thank you for your positive review regarding your stay at Grand Zuri Dumai. We are very happy to hear that you enjoyed the service, food, and comfort that we offer. Our team is always committed to providing the best for every guest. We look forward to welcoming you back in the future. Thank you. Warm regards. Dimas Wira Kresna. General Manager
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MN
Michelle N.
8,5
/10
Reviewed 8 week(s) ago
Everything is in good order, it's been our hotel choice for year long stay.
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Accommodation's Reply
25 Feb 2025
Dear Michelle N.
Thank you for your continued patronage. We are delighted to hear that Grand Zuri Dumai has been your preferred hotel for your long-term stays. We value your loyalty and are committed to maintaining the high standards you have come to expect. We look forward to welcoming you back
Best Regard
Dimas Wira Kresna
General Manager
SS
Selvia S.
Business
10,0
/10
Reviewed 9 week(s) ago
Thank you, keep growing and be the best
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Accommodation's Reply
24 Feb 2025
Dear Selvia S. Warmest greetings from Grand Zuri Dumai. Thank you for your positive review regarding your stay at Grand Zuri Dumai. We are very happy to hear that you enjoyed the service, food, and comfort that we offer. Our team is always committed to providing the best for every guest. We look forward to welcoming you back in the next opportunity. Thank you. Warm regards. Dimas Wira Kresna. General Manager
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S***a
Business
10,0
/10
Reviewed 9 week(s) ago
Thank you, keep growing and continue to provide the best service
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Accommodation's Reply
24 Feb 2025
Dear S*a. Warmest greetings from Grand Zuri Dumai. Thank you for your positive review regarding your stay at Grand Zuri Dumai. We are very happy to hear that you enjoyed the service, food, and comfort that we offer. Our team is always committed to providing the best for every guest. We look forward to welcoming you back in the future. Thank you. Warm regards. Dimas Wira Kresna. General Manager
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AM
Agustinus M.
Staycation
8,5
/10
Reviewed 10 week(s) ago
Nice and comfortable. Centrally located. Close to everywhere.
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Accommodation's Reply
14 Feb 2025
Agustinus M. Dear. Warmest greetings from Grand Zuri Dumai. Thank you for your positive review regarding your stay at Grand Zuri Dumai. We are very happy to hear that you enjoyed the service, food, and comfort that we offer. Our team is always committed to providing the best for every guest. We look forward to welcoming you back in the next opportunity. Thank you. Warm regards. Dimas Wira Kresna. General Manager
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H***o
10,0
/10
Reviewed 10 week(s) ago
clean and comfortable hotel, the location is right in the city of Dumai...
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Accommodation's Reply
13 Feb 2025
H*o Dear. Warmest greetings from Grand Zuri Dumai. Thank you for your positive review regarding your stay at Grand Zuri Dumai. We are very happy to hear that you enjoyed the service, food, and comfort that we offer. Our team is always committed to providing the best for every guest. We look forward to welcoming you back in the future. Thank you. Warm regards. Dimas Wira Kresna. General Manager
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Akbar
Business
9,4
/10
Reviewed 11 week(s) ago
Good experience for businesse trip.
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Accommodation's Reply
10 Feb 2025
Dear Akbar N
We're delighted to hear you had a positive experience during your business trip. Thank you for your kind words! We value your feedback and look forward to welcoming you back to Grand Zuri Dumai
Best Regard
Dimas Wira Kresna
General Manager
Number of reviews per page
20
40
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