JW Marriott Hotel Surabaya

Hotels
9.0
Impressive
From 6.172 verified guests reviews

What Guests Say About Their Stay

Strategic Location (60)
Good Ac (3)
Friendly Staffs (65)
Clean Room (48)
Mohan R. J.
9.7
/ 10
Excellent and very friendly staffs, specially the lady at the check in counter, on duty in the afternoon around 3-4 PM.
Yusup A. P.
10
/ 10
Dinner was good, my birthday staycation spent well here in JW.Marriot Surabaya, thank you employee named Ferla for giving me the best service.
Lingga S. A.
9.7
/ 10
Loves everything, especially the food at pavilion restaurant !
In the Area
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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Strategic Location

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named JW Marriott Surabaya JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Jl Embong Malang 85 - 89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

9,2

Strategic Location
Lobby JW Marriott Hotel Surabaya
Lobby 2 JW Marriott Hotel Surabaya

Discover More About JW Marriott Hotel Surabaya

About JW Marriott Hotel Surabaya

Located in the heart of East Java, the JW Marriott Hotel Surabaya is a luxurious haven that combines modern elegance with traditional Indonesian hospitality. This five-star hotel is not just a place to stay; it’s an experience that caters to both leisure and business travelers. With its stunning architecture, world-class amenities, and exceptional service, the JW Marriott Hotel Surabaya stands out as one of the premier accommodations in the region.

The hotel features 407 well-appointed rooms and suites, each designed with comfort and sophistication in mind. Guests can enjoy breathtaking views of the city skyline or the lush gardens surrounding the property. The rooms are equipped with state-of-the-art technology, plush bedding, and spacious bathrooms, ensuring a restful stay.

Dining at the JW Marriott is a culinary journey. The hotel boasts several restaurants and bars, each offering a unique dining experience. From authentic Indonesian cuisine to international dishes, there’s something to satisfy every palate. The hotel's signature restaurant, Imari, serves exquisite Japanese cuisine, while the Pavilion Restaurant offers a delightful buffet featuring local and international favorites.

For those looking to unwind, the hotel’s spa provides a serene escape with a range of treatments designed to rejuvenate the body and mind. The fitness center is equipped with the latest exercise machines, and the outdoor pool is perfect for a refreshing dip after a long day of exploring the city.

Business travelers will appreciate the extensive meeting and event facilities available at the JW Marriott Hotel Surabaya. With over 2,000 square meters of flexible meeting space, including a grand ballroom, the hotel is well-equipped to host conferences, weddings, and other special events. The dedicated event planning team ensures that every detail is taken care of, allowing guests to focus on their agenda.

In addition to its luxurious accommodations and amenities, the JW Marriott Hotel Surabaya is strategically located near major attractions, shopping centers, and cultural sites. Whether you’re in town for business or leisure, this hotel provides the perfect base for exploring the vibrant city of Surabaya.

Why You Should Stay at JW Marriott Hotel Surabaya

Staying at the JW Marriott Hotel Surabaya means indulging in luxury and comfort. The hotel’s commitment to exceptional service ensures that every guest feels valued and pampered. From the moment you arrive, the friendly staff is ready to assist you with anything you need, making your stay as enjoyable as possible.

The hotel’s prime location allows easy access to various attractions, making it an ideal choice for tourists. Whether you want to explore the local culture, indulge in shopping, or enjoy the vibrant nightlife, everything is just a short distance away. Plus, the hotel’s luxurious amenities, including the spa and fine dining options, provide the perfect way to unwind after a day of exploration.

Best Time to Stay at JW Marriott Hotel Surabaya

The best time to visit Surabaya is during the dry season, which typically runs from April to October. During these months, the weather is pleasant, making it ideal for outdoor activities and sightseeing. Additionally, the hotel often offers special promotions and packages during this period, allowing guests to enjoy luxurious accommodations at a more affordable rate.

However, if you prefer a quieter experience, consider visiting during the shoulder months of March and November. While there may be occasional rain, the city is less crowded, and you can enjoy a more relaxed atmosphere. Regardless of when you choose to stay, the JW Marriott Hotel Surabaya promises a memorable experience.

Transportation and Accessibility

Access to the Airport

The JW Marriott Hotel Surabaya is conveniently located approximately 30 kilometers from Juanda International Airport (SUB). The hotel offers airport transfer services, making it easy for guests to reach their destination without hassle. The journey typically takes around 30 to 45 minutes, depending on traffic conditions.

For those who prefer to use taxis or ride-sharing services, there are plenty of options available at the airport. The hotel’s concierge can also assist with transportation arrangements, ensuring a smooth arrival and departure experience.

Public Transportation

Surabaya has a variety of public transportation options, including buses, taxis, and ride-sharing services. The hotel is situated near several bus stops, making it easy for guests to explore the city using public transport. Additionally, the hotel’s central location means that many attractions are within walking distance, allowing guests to enjoy the vibrant streets of Surabaya.

Unique Facilities at JW Marriott Hotel Surabaya

1. Luxurious Spa Services

The hotel’s spa offers a range of treatments designed to relax and rejuvenate guests. From traditional Indonesian massages to modern wellness therapies, there’s something for everyone. The tranquil environment and skilled therapists ensure a soothing experience.

2. State-of-the-Art Fitness Center

For fitness enthusiasts, the JW Marriott Hotel Surabaya features a fully equipped fitness center. Guests can maintain their workout routine with the latest exercise equipment, including cardio machines and free weights. Personal trainers are also available for those seeking guidance.

3. Outdoor Swimming Pool

The outdoor swimming pool is a perfect spot to unwind and soak up the sun. Surrounded by lush gardens, it provides a serene escape from the hustle and bustle of the city. Guests can relax on sun loungers or enjoy a refreshing drink from the poolside bar.

Nearby Attractions at JW Marriott Hotel Surabaya

1. Tugu Pahlawan (Heroes Monument)

Located just 3 kilometers from the JW Marriott Hotel Surabaya, Tugu Pahlawan is a significant landmark commemorating the heroes of the Indonesian struggle for independence. The monument is surrounded by a beautiful park, making it a great place for a leisurely stroll. Visitors can learn about the history of Indonesia through the various exhibits and statues in the area.

2. Surabaya Zoo

Approximately 5 kilometers from the hotel, Surabaya Zoo is one of the oldest zoos in Southeast Asia. Home to a wide variety of animals, including endangered species, the zoo offers an educational experience for visitors of all ages. The lush green surroundings provide a pleasant environment for a family outing.

3. House of Sampoerna

Just 4 kilometers away, the House of Sampoerna is a fascinating museum that showcases the history of Indonesia’s clove cigarette industry. Visitors can take guided tours to learn about the production process and the cultural significance of this unique product. The museum also features a café and a shop selling souvenirs.

4. Surabaya Plaza Shopping Mall

Located about 2 kilometers from the hotel, Surabaya Plaza is a popular shopping destination offering a wide range of local and international brands. The mall features numerous dining options, entertainment facilities, and a cinema, making it a great place to spend a day shopping and relaxing.

5. Masjid Al-Akbar (Great Mosque of Surabaya)

Approximately 6 kilometers from the JW Marriott Hotel, Masjid Al-Akbar is one of the largest mosques in Indonesia. The stunning architecture and serene atmosphere make it a must-visit for those interested in cultural and religious sites. Visitors are welcome to explore the mosque and learn about Islamic practices in Indonesia.

6. Kenjeran Beach

About 10 kilometers from the hotel, Kenjeran Beach is a popular destination for both locals and tourists. The beach offers beautiful views of the ocean and is a great spot for relaxation and water activities. Visitors can enjoy fresh seafood from local vendors and take part in various beach sports.

7. Surabaya North Quay

Located around 8 kilometers from the hotel, Surabaya North Quay is a waterfront area that features a variety of dining and shopping options. The area is known for its vibrant atmosphere and beautiful views of the harbor. It’s a great place to enjoy a meal while watching the sunset over the water.

8. Ciputra Waterpark

Approximately 12 kilometers from the JW Marriott Hotel, Ciputra Waterpark is one of the largest water parks in Indonesia. It offers a range of thrilling water slides, lazy rivers, and wave pools, making it a perfect destination for families and thrill-seekers alike.

9. Jembatan Merah (Red Bridge)

Just 3 kilometers from the hotel, Jembatan Merah is an iconic bridge that holds historical significance in Surabaya. The area around the bridge is bustling with local markets and street food vendors, providing a taste of authentic Indonesian culture.

10. Suroboyo Carnival Park

Located about 9 kilometers from the hotel, Suroboyo Carnival Park is an amusement park that offers a variety of rides and attractions for all ages. It’s a fun place to spend a day with family and friends, enjoying games, rides, and entertainment.

Tips and Tricks for Staying at JW Marriott Hotel Surabaya

Tips During Your Stay

To make the most of your stay at the JW Marriott Hotel Surabaya, consider these tips:

  • Take advantage of the concierge services for recommendations on local attractions and dining options.
  • Join the hotel’s loyalty program to earn points and enjoy exclusive benefits during your stay.
  • Explore the hotel’s dining options and try the local dishes for an authentic culinary experience.

Tips for Enjoying Hotel Facilities

Maximize your experience at the hotel by following these tips:

  • Book spa treatments in advance to secure your preferred time slot.
  • Utilize the fitness center early in the morning or late in the evening to avoid crowds.
  • Spend some time by the pool during off-peak hours for a more relaxing atmosphere.

Why Book JW Marriott Hotel Surabaya on Traveloka

Extensive Accommodation Options

When you book through Traveloka, you gain access to a wide range of accommodation options, from budget-friendly hotels to luxurious resorts. The JW Marriott Hotel Surabaya offers a unique blend of comfort and elegance, making it a top choice for travelers seeking a premium experience.

Easy and Flexible Payment Options

Traveloka provides convenient payment options, including the ability to pay at the hotel. This flexibility allows you to manage your budget effectively while enjoying your stay. Additionally, the PayLater feature lets you book your hotel now and pay later, making travel planning even easier.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you increase your Traveloka Priority level, you’ll unlock exclusive discounts, priority customer service, and more, enhancing your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at the JW Marriott Hotel Surabaya. These reviews provide valuable insights into the hotel’s services and amenities, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose the JW Marriott Hotel Surabaya for your next trip. Booking hotel through Traveloka ensures you enjoy a seamless experience from start to finish, making your stay in Surabaya truly unforgettable!

All facilities in JW Marriott Hotel Surabaya

Bar, Cafe and Lounge JW Marriott Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Entertainment Facility JW Marriott Hotel Surabaya
Entertainment Facility
Fitness Center JW Marriott Hotel Surabaya
Fitness Center
Functional Hall JW Marriott Hotel Surabaya
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Early bird breakfast
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Wedding service

Things to Do

  • Barbecue
  • Children play area
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • TV lounge

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Garage
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Connectivity

  • LAN Internet
  • LAN Internet (surcharge)
  • WiFi in public area (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Sports and Recreations

  • Fitness center

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Project Guests’ Safety closed temporarily from 11-1-2022 to 13-1-2022.

Extra Breakfast

Accommodation charges IDR 328,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at JW Marriott Hotel Surabaya
407
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in JW Marriott Hotel Surabaya

What are available facilities at JW Marriott Hotel Surabaya?
There are top facilites at JW Marriott Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does JW Marriott Hotel Surabaya provide breakfast?
Yes, JW Marriott Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JW Marriott Hotel Surabaya

Overall Rating & Reviews

From 6.172 verified guests reviews
9.0
Impressive
Fantastic
3.303
Very Good
2.351
Satisfying
140
Average
378
Poor
0
Cleanliness
Comfort
Meal
Location
Service

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strategic location (60)
good ac (3)
friendly staffs (65)
clean room (48)
affordable price (3)
excellent service (10)
tasty breakfast (34)
complete facilities (13)
free valet (1)
varied breakfast (1)
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Hamdy S.
10
/ 10
06 Jan 2025
Review photo of JW Marriott Hotel Surabaya from Hamdy S.

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Accommodation's Reply
21 Jan 2025
Thank you for choosing jw marriott Surabaya during your stay in Surabaya and for taking the time to review us on Traveloka. We are happy to receive reviews that our hotel services and facilities are in accordance with expectations and are memorable. We look forward to your next visit to our hotel. Warm regards, jw marriott Surabaya
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A***a
This is a guest profile.
Business travel
9.1
/ 10
06 Dec 2024
Very polite and nice. Thankyouu

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D***a
This is a guest profile.
Leisure
10
/ 10
25 Nov 2024
Best in town Recommend for family or staycation with friends Best services
Review photo of JW Marriott Hotel Surabaya from D***a
Review photo of JW Marriott Hotel Surabaya 2 from D***a
Review photo of JW Marriott Hotel Surabaya 3 from D***a

3 liked this review

P***T
This is a guest profile.
Business travel
10
/ 10
29 Oct 2024
Very good service and breakfast.

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d***i
This is a guest profile.
8.5
/ 10
14 Oct 2024
I stayed here for my wedding, mostly goods, the food, the room, the facility. The hindrance only when check in because I came on time to check in, but my room is not ready until 15.00 or 15.30 because too many people check in but too little that checked out.

4 liked this review

w***s
This is a guest profile.
10
/ 10
04 Aug 2024
Review photo of JW Marriott Hotel Surabaya from W***s
Review photo of JW Marriott Hotel Surabaya 2 from W***s
Review photo of JW Marriott Hotel Surabaya 3 from W***s
Review photo of JW Marriott Hotel Surabaya 4 from W***s
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Review photo of JW Marriott Hotel Surabaya 6 from W***s

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DH
Don H.
Business travel
5.7
/ 10
29 Jun 2024
It was one of the worst suite I ever stay …. Dirty and bad towels …. They don't have any piloow options …. Services more like a 3 stars hotel …. The worst, when I made Complaints, and talked with the Manager on duty, there were not any positive response, not even say sorry … …. Over all this 2 stars Marriot Hotel …!

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Ls
Liana s.
10
/ 10
25 Jun 2024
Everything is oke I will back if I come to surabaya.

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M***t
This is a guest profile.
10
/ 10
17 Jun 2024
Very good service. Good location. Good breakfast. This is star hotel. Nice and clean.

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Benny
10
/ 10
07 Jun 2024
Good good good good good good good good good good good good good good good good good good good good good good good good!

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Lobby 4 JW Marriott Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.