Luxury Hotels in Melaka

Room was not done housekeeping properly for 4 nights stay

The staff name Alisya, were keeping gave us wrong instructions and wrong informations, made us confused at the end wasting my time terribly to settle it down and it was 3times. 1st one upon the check ij she said both room come with a free breakfast voucher for 2 person each room, but actually doesn't so on the spot I have to go up to my room for taking my card to be able to pay the breakfast on the spot. It was very annoying. 2ndly I requested to change the room for my mom because the room were smells musty and dusty and has a blower on at the front which were quiet noisy, and I noted her to move in the luggage to the new rook but she didn't do it so after we back to hotel which were already at the night, tge luggage wasn't in the new room so I have to arrange it again and they were slow to move all my luggages. 3rd one were I already paid for the breakfast voucher but she didn't info the restaurant staff so again I have to go up to my room again to find and show the bills of my paid voucher. It was so annoying! She probably racist. They also were fined me myr 78 for stained their towel but didn't give me the item back the one that were fined. When I asked about it, they said the stained towel were alr sent to laundry, if you could remove the stain then why did you fine me for a new towel at the beginning which is so funny. The breakfast was nice, the location is really closed with the hospital ISEC, the housekeepers was friendly but the receptionist staffs are corrupted.

Very surprise and very good, alhamdulillah.

Me and my sister stayed there during high season. Very good location. All the staffs are so friendly and helpful. Pretty good breakfast, but if you stay there on high season, make sure you go to breakfast early lol. The lobby is so comfy. We were able to sitin the comfy couch for about 7 hours waiting for our bus to Singapore lol. Definitely will recommend this hotel for budget trip.

Just nice. Location was superb.

New staff no good telemucation.

First time stay at Melaka Raya area, strategic location to travel attractions, simple but cozy room setting, suitable for small family trip.

Room spaces is very good but surprisingly the room is very dirty. But I called for house keeping to come vacuum she came quite fast.

Room was OK. Hard bed. Found a little cockroach inside toilet. Breakfast is variety. Ask to pay tax on the counter upon check in rm12. Location just nice.

The staff were friendly and accommodating, and the room itself was good. However, I found the lighting in the bathroom to be too dim, and there was no fridge in the room. All in all, it was still a great place to stay, with the hotel being within walking distance to Jonker Street and a nearby mall.