1. The parking area is narrow with some guest vehicles parked at the ramp going up and down the floors. It's dangerous and if you drive a mid or big-size vehicle you will have a problem maneuvering. 2. Soundproofing in rooms can be improved, can still hear guest talking in their rooms. 3. The TVs used are of old quality/size, a quarter of current average TV size at home, and the resolution is so bad I had to switch it off during my stay as it affected my astigmatism. 4. During morning breakfast, a particular lady staff (in suits) was not friendly at all when asked if there was a table for 2 available, she said 'none' and didn't even offer us to wait while they cleared used tables. 5. There is only 4 to 5 staff mending the breakfast area and many tables are left not cleared for some time. 6. The way the breakfast area was set up was a bit discomfort, first of all, it's a 3-tiered area. Juices and egg stations are located on the lowest tier, you will have to climb a few stairs to go to 2nd tier to sit and then climb another few stairs to the food areas. Imagine senior guests or Muslim ladies in jubah with both hands holding glasses of juice and plates had to climb the stairs to go to their table. Although the hotel is very close to the convention center or another popular mall, for the price that we had to pay, the services are not equal. However, the front office staff, Ms. Nurul did a good job assisting us during check-in. Well done to her.