While queuing, I witnessed and was disgusted by the Western tourist shouting loudly in the middle of the center that the group had booked at 7:00 but now it was 7:45 but still could not get on the bus; at that time I just felt that attitude was really despicable. Worse than that, when I had been waiting for 45 minutes, at this time I was at the head of the line to get on the bus, the staff let the group of Western tourists get on the bus first and when I spoke up, he said "please sympathize with me". Meanwhile, the group of Western tourists did not queue or ask for my permission. As for the staff, he did not apologize, apologize, notify in advance, talk to me first, but he and the coordinator agreed on such an unprofessional unilateral solution. I was disgusted by those tourists, I was disappointed and suggested to review the service provision ability of both the staff and the coordinator at that time a thousand times. Because, (1) having a mouth but not knowing how to use it, leaving the brain there but still suffering the same fate as the mouth, (2) not being trained properly, so the customer's rights and experience reach the peak of annoyance and anger, (3) just wanting to shut the mouths of those who are lazy to wait in line, they accept to suppress the efforts and waiting of others.
If this matter is not resolved satisfactorily, I will expose everything. Expose the ticket seller who collected money in the line to get on the bus, unfortunately I recorded that scene on video. Expose the entire management team for arguing in front of customers just because of a few things in 1 or 2 lines. That whole bunch of unprofessional people will not be forgiven. Not a single one of them will escape this persecution.
Curse those unprofessional and evil people who will bang their pinky fingers on the edge of the cupboard, sleep with a high pillow and wake up with a stiff neck, and from 2025 onwards will receive complaints like this continuously along with the aforementioned rude foreign guests every day at work.