During our stay, we have to change the room for 3 times due to aircon problem. Staff kept on rushing us to choose the next available room and that room is not even a triple room that we have previously booked. In the end, we have to settle down for a 2-single bed room but have to remind staffs 3 times to set up an extra bed for us. They noted but we waited for a few hours for it to be done with another reminder. Reception staffs are friendly and helpful but housekeeping staffs are not so professional and patient at all. Housekeeper staffs make unpleasant comment about us while knocking on the door to check if they can clean our room. We were sleeping and I heard those personal comments about us before opening the door for them. Staffs even left their cleaning towel on our TV table in our room after housekeeping done. Overall, my stay at Hotel Grand Pacific is only good due to its convenient and strategic location, everything else regarding the experience is not so satisfying.