Villa in Ward 4

Wrong room and unflexible for customers

Staff no professional at all. They seems to be arrogant, terrible communicators, and they change the process at the last minute.

Narrow and dirty, I left to rent another hotel and gave up the fee that I paid.

The poor experience when staying 2 nights at Hoa De Nhat Hotel. I booked family room with 2 bedrooms through app. I read the facilities that the hotel has hot water, but my booked room did not have hot water. So, 2 my daughters could not take a bath in the first night. It 's so tired. I said with the receptionist about that but she didn't give me any solutions or change to new rooms. I paid full price and did not receive the good service. On the second day, no one comes to fix the hot water for us. When I asked the receptionist about the hot water in room, she said me that it was OK. But, it 's no hot water when I checked. I called her and complained. What 's the fucking service in Hoa De Nhat Hotel. The room 505 is very bad, no hot water, and the fucking sound in night, very noisy.

Room was great. Pick up from airport was excellent. Breakfast superb. The only negative was front office rep wouldn't organise a shuttle to the airport for me. I waited and hour and half, asked repeatedly. I ended getting a Grab and going to the airport myself.

Location and clealiness are ok. TV does not work. Water is warm enough. Stayed here for several times. The hosts are friendly (most of the time), except for the house keeper. The owners should monitor their employee more closely, especially if they let her handle any kind of cash transactions. We reported our issue to them, but they did not respond promptly/ no solution at all,a little bit dissapointed. Its not a big deal since its just couple $. And because its not much, we can not tell which scenario is true: is the housekeeper being dishonest or does she really confuse ?

I left my headphones on my room and went out. when I came back, it's gone!!! I required the hotel's receptionist to solve the problem but the only answer that I received was they didn't steal. OMG...so disappointed at their answers. You know, They evently did not try to find a reason why my headphone's gone... and last but not least, their bodyguard is not kind. I had to wait for 10 minutes to recieve my bike ticket because they did private things at that time...

I had a booking error and have not received any advice or refund.