Villa in Ward 4

Wrong room and unflexible for customers

Staff no professional at all. They seems to be arrogant, terrible communicators, and they change the process at the last minute.

Narrow and dirty, I left to rent another hotel and gave up the fee that I paid.

Nice with wifi and in the city

Room was great. Pick up from airport was excellent. Breakfast superb. The only negative was front office rep wouldn't organise a shuttle to the airport for me. I waited and hour and half, asked repeatedly. I ended getting a Grab and going to the airport myself.

I left my headphones on my room and went out. when I came back, it's gone!!! I required the hotel's receptionist to solve the problem but the only answer that I received was they didn't steal. OMG...so disappointed at their answers. You know, They evently did not try to find a reason why my headphone's gone... and last but not least, their bodyguard is not kind. I had to wait for 10 minutes to recieve my bike ticket because they did private things at that time...

I had a booking error and have not received any advice or refund.

Close to the airport and clean and comfortable hotel.